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Agentforce for Telcos

Empowering Telecom CX with Intelligent Automation.

Summit Tier

Overview

Pre-built AI agents for telecoms to automate customer inquiries, billing issues, and churn management 24×7. Delivers faster resolutions, proactive support, and improved customer experience through Agentforce, Datacloud, next gen AI capabilities.

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See How Agentforce for Telcos Works

  • 24x7 AI-powered handling of enquiries, complaints, service requests, plus automated case categorization, identification, resolution, and hyper-personalization offered via. Datacolud and slack integration.

  • Proactive monitoring with real-time alerts, specialized call handling, dispute resolution, ready-to-deploy telecom agents, human-in-the-loop, and pre-built Agentforce agents.

  • Reduces customer churn, enhances telecom efficiency with zero-touch operations, integrates with other backend systems like billing, invoicing etc. via MuleSoft Agentforce, is scalable across regions, and backed by award-winning AI.

Pre-built AI agents for telecoms to automate customer inquiries, billing issues, and churn management 24×7. Delivers faster resolutions, proactive support, and improved customer experience through Agentforce, Datacloud, next gen AI capabilities.

Tech Mahindra's Achievements

Consulting

Summit Tier

Learn More

Categories

Industry Competencies
Automotive
Communications
Energy and Utilities
Financial Services
Healthcare and Life Sciences
High Tech
Manufacturing
Professional Services
Travel, Transportation and Hospitality
Product Competencies
Agentforce Commerce
Agentforce Marketing
Agentforce Sales
Agentforce Service
Analytics
Platform
Small Business
Geographic Focus
Shows the regions where the provider operates or has done business
United States
Canada
Japan
Australia
Belgium
Brazil
China
France
Germany
India
Israel
Malaysia
Mexico
Netherlands
New Zealand
Pakistan
Poland
Singapore
Spain
Sri Lanka
United Arab Emirates
United Kingdom
Supported Languages
English

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