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Digital Engagement Dashboard (Messaging Session & Messaging for in App & Web)

By Salesforce Labs

Report on KPI's for Digital Engagement

Free

Never requires payment

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Requires: Service Cloud

Compatible With: Service Cloud

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Understand the usage & performance of your digital channels with 2 dashboards, including reports about your channels. Includes a Messaging Error report to track outbound delivery issues Turn on Messaging & Omni-Channel to use

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Hmm, that didn't work

Trying again usually fixes things.