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Email to Case Assistant (E2C) Field Mapping With Predictive AI

By Forged Alliance

Automatically match fields with predictive Al.

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Free  

Never requires payment

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Industries
Healthcare & Life Sciences
Professional Services
Retail
Business Need
Productivity
Customer Service
Agent Productivity
Requires
None
Compatible With
Sales Cloud
Service Cloud
Data Cloud

Say goodbye to the endless hours agents spend sifting through emails! Automatically extract vital information received through native email-to-case, reducing error rates and increasing productivity.

  • Demo

Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
None
Compatible With
This solution is tested to work with and extends the value of these products, but doesn't require them.
Sales Cloud
Service Cloud
Data Cloud
Salesforce Editions
Professional
Enterprise
Unlimited
Developer
Essentials

App Details

Version
E2CAssistant/Summer25 2.3.0
Listed On
08/14/2025
Latest Release
08/14/2025
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Multiple Currencies
Supports Salesforce orgs that use Multiple Currencies.
Person Accounts
Supports Salesforce orgs that use Person Accounts.
Salesforce Shield
Supports Salesforce orgs that use Shield.
Sales Programs
Supports Sales Programs, which provides sales teams with AI-powered coaching, actionable insights, and automated program delivery. Learn More
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
Lightning App Builder
Ready to use in the Salesforce Lightning App Builder.
Salesforce Mobile
Supports Salesforce for iOS and Android.
No Limits
Lightning Ready
Multiple Currencies
Person Accounts
Salesforce Shield
Sales Programs
Managed Package
Lightning App Builder
Salesforce Mobile
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 3
Custom Tabs: 3
Custom Apps: 0
Lightning Components
Global: 1
App Builder: 0
Community Builder: 0
Languages
English

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AgentExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
2.3.0
Last Reviewed Date
The most recent date that this solution underwent the AgentExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
06/26/2025

Additional Details

Case Operators who manage Email-to-Case Queues will access case records directly within Salesforce. On these records, they can interact with the Email-to-Case Assistant. This component is added to the Page Layout by a Salesforce Administrator. It displays Suggested Field Mappings based on the Description Field and Field Mapping Configurations set during installation. From the assistant, end users can: • Approve suggested field mappings • Reject suggestions • Modify and Approve field values This process improves: • Data Accuracy • Data Quality • End-User Productivity The Email-to-Case Assistant helps ensure critical case information is captured efficiently and consistently.

Need help?

Forged Alliance

Madison, Wisconsin, United States

Support available! Contact us via email. For demonstrations, submit a brief inquiry.

Support Phonecontact@forged-alliance.com
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