Email to Case Assistant (E2C) Field Mapping With Predictive AI
Automatically match fields with predictive Al.
Overview
Say goodbye to the endless hours agents spend sifting through emails! Automatically extract vital information received through native email-to-case, reducing error rates and increasing productivity.
See How Email to Case Assistant (E2C) Field Mapping With Predictive AI Works
Quickly validate with one click.
Minimize errors in case handling.
Save time and improve efficiency.
Seamlessly integrate with Salesforce.
Simple out-of-the-box configuration that takes minutes.
Field Mapping Without Apex
Case Operators who manage Email-to-Case Queues will access case records directly within Salesforce. On these records, they can interact with the Email-to-Case Assistant. This component is added to the Page Layout by a Salesforce Administrator. It displays Suggested Field Mappings based on the Description Field and Field Mapping Configurations set during installation. From the assistant, end users can: • Approve suggested field mappings • Reject suggestions • Modify and Approve field values This process improves: • Data Accuracy • Data Quality • End-User Productivity The Email-to-Case Assistant helps ensure critical case information is captured efficiently and consistently.
Categories
- Business Needs
- ProductivityCustomer ServiceAgent Productivity
- Industries
- Healthcare & Life SciencesProfessional ServicesRetail
- Personas
- Business UserSales Representative / ManagerService Agent / Supervisor
- FeaturesNo LimitsThis product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in HelpLightning ReadyOptimized for Salesforce orgs that use Lightning Ready.Multiple CurrenciesSupports Salesforce orgs that use Multiple Currencies.Person AccountsSupports Salesforce orgs that use Person Accounts.Salesforce ShieldSupports Salesforce orgs that use Shield.Sales ProgramsSupports Sales Programs, which provides sales teams with AI-powered coaching, actionable insights, and automated program delivery. Learn MoreManaged PackageThis product is installed in your Salesforce org as a managed package and receives automatic upgrades.Lightning App BuilderReady to use in the Salesforce Lightning App Builder.Salesforce MobileSupports Salesforce for iOS and Android.
- No LimitsLightning ReadyMultiple CurrenciesPerson AccountsSalesforce ShieldSales ProgramsManaged PackageLightning App BuilderSalesforce Mobile