Dotdigital Cross-Channel Marketing Automation Cartridge for B2C Commerce

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Dotdigital is the platform of choice for merchants seeking to engage customers across multiple marketing channels. Dotdigital for Salesforce Commerce Cloud helps make your store data go further, increase customer engagement and drive loyalty that will last. We seamlessly sync your customer, order, and product data, helping you craft relevant omnichannel journeys across email, SMS, social, app push, and more. With advanced personalization features and segment templates, you can be sure to reach the right audience with the right message at the right time. Dotdigital houses all the ecommerce marketing essentials like abandoned cart, transactional emails, coupon codes, and AI-powered product recommendations. With Dotdigital's Program builder you can automate entire customer journey’s based on a specific action, how engaged they are, or how frequently they purchase from you. We offer templates for everything from welcome to win-back programs. Moreover, sophisticated features like marketing preferences, dynamic content blocks, and predictive recommendations let you surface relevant and tailored content at scale.