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Kaizo – AI-Powered Quality Assurance for Salesforce
Quality at scale, customers who stick
- Industries
- Horizontal Product
- Business Need
- Customer ServiceAnalyticsAgent Productivity
- Requires
- Service Cloud
- Compatible With
- Service Cloud
Kaizo's AI understands your company's standards, automatically scoring and delivering personalized feedback to every agent. Every conversation analyzed, surfacing high-impact insights like pain points & churn signals to enrich your customer intelligence.
Highlights
Enterprise-ready security – SOC 2 certified, ISO 27001 certified, GDPR compliant.
Perfect for support teams unable to scale QA resources proportionally, with custom dashboards and automated BI exports for deeper analysis.
Kaizo's AI automatically evaluates cases against your exact quality rubric, connect your knowledge base and test accuracy according to historical data.
Auto QA: self-driving quality assurance evaluates 100% of conversations, while manual reviews typically cover 3%.
Trusted by enterprise support teams: Footlocker, Instacart, GetYourGuide, UiPath, Direct Ferries, and other scaling support operations.
AI Coaching generates ready-made coaching cards, using 100% of agent’s rating history as context. Managers cut hours of preparation.
See immediate value: Kaizo plugs directly into your Service Cloud instance with fast, fully-assisted implementation.
Insights consolidates QA scores, sentiment analysis, empathy tracking, CSAT, response times, and reopens into unified dashboards. No more fragmented spreadsheets.
Provider Details
Welcome to Kaizo, where we redefine customer support management using the power of AI. Established in Amsterdam in 2018, we are paving the way for support teams to reach their objectives and leave a lasting impact on their organizations. By seamlessly integrating with Salesforce, Kaizo offers a unified ecosystem for support leaders to efficiently oversee their teams. With streamlined workflows and smart automation, managers can concentrate on building a committed workforce, knowing that routine tasks are handled effortlessly. Our platform adds an element of gamification to the support process, fostering friendly competition among agents and cultivating a positive work environment. Commemorate accomplishments, recognize progress, and foster a collaborative atmosphere where everyone can thrive.
Pricing Details
Default Plan
$32 USD/user/month
Free trial available for 14 days