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Kaizo – AI-Powered Quality Assurance for Salesforce

By Kaizo Operations B.V.

Quality at scale, customers who stick

Starting at $32   USD/user/month
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Industries
Horizontal Product
Business Need
Customer Service
Analytics
Agent Productivity
Requires
Service Cloud
Compatible With
Service Cloud

Kaizo's AI understands your company's standards, automatically scoring and delivering personalized feedback to every agent. Every conversation analyzed, surfacing high-impact insights like pain points & churn signals to enrich your customer intelligence.

Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
Service Cloud
Compatible With
This solution is tested to work with and extends the value of these products, but doesn't require them.
Service Cloud
Salesforce Editions
Professional
Enterprise
Unlimited
Essentials

App Details

Version
Kaizo App/ver 0.7.0 0.7.0
Listed On
11/03/2023
Latest Release
05/06/2026
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Multiple Currencies
Supports Salesforce orgs that use Multiple Currencies.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Multiple Currencies
Managed Package
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 0
Custom Tabs: 1
Custom Apps: 1
Lightning Components
Global: 1
App Builder: 0
Community Builder: 0
Languages
English

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AgentExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
0.3.0
Last Reviewed Date
The most recent date that this solution underwent the AgentExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
10/30/2023

Additional Details

**Complete QA coverage for every case** **Native Service Cloud integration** **Auto QA: Self-driving quality assurance** Kaizo's AI automatically evaluates cases against your exact quality rubric, giving your QA team twice the power with no extra work. Train Kaizo to your standards by connecting your knowledge base and testing AI instructions against historical case ratings. When quality criteria evolve, simply update descriptions: no retraining QA teams required. AI Coaching generates ready-made coaching cards, using 100% of agent’s rating history as context. Insights & analytics consolidates QA scores, sentiment analysis, empathy tracking, CSAT, response times, and reopens into unified dashboards. No more fragmented spreadsheets. **Proven impact at scale:** - 100% case coverage (vs. 3-5% manual sampling) - 75% reduction in coaching prep time - 2x QA capacity without additional headcount - 150% ROI on automation - 12 hours saved weekly per QA analyst

Need help?

Kaizo Operations B.V.

Amsterdam, Netherlands

Please contact us if you have any questions: support@kaizo.com

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