AgentExchange

Help & Support

Elevate Your Agents with AgentExchange Solutions
Easily enhance Agentforce with pre-built AI solutions from AgentExchange. Browse, install, and deploy agents, actions, and apps directly into your environment. Tell Me More

Have Questions?

Kaizo – AI-Powered Quality Assurance for Salesforce

Quality at scale, customers who stick

Overview

Kaizo's AI understands your company's standards, automatically scoring and delivering personalized feedback to every agent. Every conversation analyzed, surfacing high-impact insights like pain points & churn signals to enrich your customer intelligence.

1 of 3

See How Kaizo – AI-Powered Quality Assurance for Salesforce Works

  • Enterprise-ready security – SOC 2 certified, ISO 27001 certified, GDPR compliant.

  • Perfect for support teams unable to scale QA resources proportionally, with custom dashboards and automated BI exports for deeper analysis.

  • Kaizo's AI automatically evaluates cases against your exact quality rubric, connect your knowledge base and test accuracy according to historical data.

  • Auto QA: self-driving quality assurance evaluates 100% of conversations, while manual reviews typically cover 3%.

  • Trusted by enterprise support teams: Footlocker, Instacart, GetYourGuide, UiPath, Direct Ferries, and other scaling support operations.

  • AI Coaching generates ready-made coaching cards, using 100% of agent’s rating history as context. Managers cut hours of preparation.

  • See immediate value: Kaizo plugs directly into your Service Cloud instance with fast, fully-assisted implementation.

  • Insights consolidates QA scores, sentiment analysis, empathy tracking, CSAT, response times, and reopens into unified dashboards. No more fragmented spreadsheets.

**Complete QA coverage for every case** **Native Service Cloud integration** **Auto QA: Self-driving quality assurance** Kaizo's AI automatically evaluates cases against your exact quality rubric, giving your QA team twice the power with no extra work. Train Kaizo to your standards by connecting your knowledge base and testing AI instructions against historical case ratings. When quality criteria evolve, simply update descriptions: no retraining QA teams required. AI Coaching generates ready-made coaching cards, using 100% of agent’s rating history as context. Insights & analytics consolidates QA scores, sentiment analysis, empathy tracking, CSAT, response times, and reopens into unified dashboards. No more fragmented spreadsheets. **Proven impact at scale:** - 100% case coverage (vs. 3-5% manual sampling) - 75% reduction in coaching prep time - 2x QA capacity without additional headcount - 150% ROI on automation - 12 hours saved weekly per QA analyst

Categories

Business Needs
Customer Service
Analytics
Agent Productivity
Industries
Horizontal Product
Personas
Executive
Service Agent / Supervisor
Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Multiple Currencies
Supports Salesforce orgs that use Multiple Currencies.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Multiple Currencies
Managed Package