Help & Support
Elevate Your Agents with AgentExchange Solutions
Have Questions?
Knowledge Falcon
Streamline Knowledge Access with Intelligent Navigation in Salesforce
- Business Need
- ProductivityCustomer ServiceCollaboration
- Requires
- Sales CloudService CloudExperience Cloud
- Compatible With
- Sales CloudService CloudExperience Cloud
"Knowledge Falcon" is a Lightning Component that offers a user-friendly view of Knowledge Articles with a left sidebar navigation. The navigation menu is automatically populated based on the available Knowledge Data Categories.
Compatibility
- RequiresThis solution requires these products in order to work. Before you implement the solution, check that you have these products.
- Sales CloudService CloudExperience Cloud
- Compatible WithThis solution is tested to work with and extends the value of these products, but doesn't require them.
- Sales CloudService CloudExperience Cloud
- Salesforce Editions
- EnterpriseUnlimitedDeveloper
App Details
- Version
- Knowledge Falcon/Winter '26 2.2.0
- Listed On
- 02/06/2025
- Latest Release
- 02/17/2026
- Supported FeaturesNo LimitsThis product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in HelpLightning ReadyOptimized for Salesforce orgs that use Lightning Ready.Managed PackageThis product is installed in your Salesforce org as a managed package and receives automatic upgrades.
- No LimitsLightning ReadyManaged Package
- Package ContentsIf this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
- Custom Objects: 0Custom Tabs: 1Custom Apps: 0
- Lightning Components
- Global: 1App Builder: 0Community Builder: 0
- Languages
- English
Security
Additional Details
Knowledge Falcon: Elevate Your Salesforce Knowledge Management Knowledge Falcon is a powerful Lightning Component designed to enhance your Salesforce Knowledge experience. With an intuitive left sidebar navigation, users can quickly browse and access Knowledge Articles based on predefined Data Categories. Say goodbye to endless searches—Knowledge Falcon brings structure and efficiency to knowledge discovery. Key Features & Benefits: ✅ Automatic Knowledge Navigation – Dynamically populates the sidebar based on available Knowledge Data Categories. ✅ Seamless User Experience – Enhances usability with an intuitive, clean interface for easy article access. ✅ Optimized Search & Discovery – Multi-category selection, language filters, and smart sorting by Title or Relevance. ✅ Lightning-Ready & Mobile-Friendly – Works flawlessly in Salesforce Lightning and on mobile devices. ✅ Quick Setup & Customization – Configure with ease: set default expanded/collapsed states, add custom fields, and control article view behavior (including console tab support).
Need help?
Aisolu OÜ
Tallinn, Estonia
Reach out to us at info@denebforce.com for technical assistance or general inquiries.