Must Have For Knowledge Adoption!

Salesforce's Native Knowledge UI is built to work with Case Management, but the Knowledge Falcon app has made it easier to just access articles when our teams have questions without submitting a case. If you're using Knowledge, almost no reason to not let this app help you out! Super easy setup and amazingly responsive team!

Thank you so much, Kyle!

Super easy to set up and use

This looks really great. I was thinking of creating a special type of data category for some of my legacy documentation. I was wondering could I add a custom metadata field of version and then have the tree render different knowledge list based in that version filter? If not I can just make the version number the first child data category under the "Legacy Documentation: data category

Thanks a lot, Coby! Right now, adding a custom “version” field for filtering involves extensive platform and UI work, so it’s tricky to implement. In the meantime, your workaround is a solid approach worth trying. If you’d like to discuss this further or run into any snags, feel free to reach out via email at info@denebforce.com

Clean & Simple Knowledge Navigation tool

This is a really straight-forward tool to help navigate Knowledge Articles by their categorization. This is both designed with the User in mind, and easy for the Admin to install and configure. Also, the responsiveness of the team at Aisolu OÜ is amazing.

Thank you so much, Alastair!

A good tool for allowing browsing of Knowledge articles!

The app is working well for our agents, allowing them to easily browse through Knowledge articles for cases where they do not know what search terms to use. This is especially useful for newer agents. One thing we'd love to see as an option is to start the Content tree either expanded or not expanded. Currently it's expanded with no way to change the default. This would allow for easier browsing of all the categories.

Thanks for your feedback, Kory! We added the content-tree expand/collapse feature in version 0.6.0, which is now available on AppExchange. You can set the default behavior in the component settings in App Builder. Give it a try, and let us know what you think!

The Knowledge Category Browser We Have Wanted

This app is a lifesaver for us. We are rolling out Knowledge for our entire CX group -- we have received feedback that finding articles using only the Global Search or Knowledge list views was difficult when they didn't know what was available to them and what to search for. This app makes it easy for users to browse all articles in an easy to use format. This saved the project for us since our users were about to give up. The support has also been very good and responsive. I ran into an issue with searching and the developer fixed it right away and shipped out a new version for me. A couple feature requests for the app that I have shared with the developer: - Showing the category tree (and sorting) on the right pane for articles that are in the category or sub categories. - Being able to sort the Category Groups on the left pane

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