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Ortoo Orchestrator: Agentic Workflow Orchestration | Any LLM, 100% Native
Control workflow execution, AI usage, and cost in Salesforce. 100% native.
Overview
Control how operational work is handled in Salesforce. Ortoo Orchestrator runs case triage, lead routing, claims, and email intake as workflows, intake to resolution. Specialized agents per step, deterministic control, any LLM, 100% native.
See How Ortoo Orchestrator: Agentic Workflow Orchestration | Any LLM, 100% Native Works
UNLIMITED WORKFLOW ORCHESTRATION Coordinate complex workflows across unlimited specialized agents, without the typical limits of multi-agent approaches.
100% SALESFORCE-NATIVE Runs inside Salesforce and inherits your existing security model, permissions, sharing rules, and governance controls.
ANY LLM, YOUR CHOICE Use OpenAI, Anthropic, Google, AWS, Azure, or open-source models. Choose the right model for each workflow and avoid vendor lock-in.
CONFIGURATION, NOT CODE Operations teams configure workflows through point-and-click tools. IT governs the building blocks. No Flow sprawl, custom development, or deployment cycles.
AI WHERE IT HELPS, CONTROL WHERE IT MATTERS Use AI for interpretation and reasoning. Use deterministic logic for decisions and actions. Improve outcomes while keeping cost and execution predictable.
CONNECT SALESFORCE AND EXTERNAL SYSTEMS Coordinate workflows across Salesforce, AppExchange apps, ERP platforms, billing systems, APIs, and the growing MCP ecosystem.
AN ALTERNATIVE TO MIDDLEWARE COMPLEXITY Build integrations, workflow automation, and AI orchestration in one Salesforce-native platform, without separate infrastructure or middleware overhead.
ENTERPRISE VISIBILITY AND GOVERNANCE Every workflow step is visible, traceable, and auditable. Control where AI is used, who can use it, and how work is executed.
WORKS WITH OR WITHOUT AGENTFORCE Use Ortoo Orchestrator as a standalone workflow system, or extend Agentforce with controlled backend orchestration and complex workflow execution.
Salesforce workflows don't need more automation. They need control. Flows, routing rules, queues, integrations, and AI each solve part of the problem. None controls how work is executed across the whole workflow. The result is delays, manual intervention, and inconsistent outcomes. Ortoo Orchestrator coordinates complex operational workflows in Salesforce, from intake to resolution. Route leads, triage cases, process claims, automate email intake, and orchestrate complex multi-step workflows with AI where it adds value and deterministic logic where certainty matters. Every step is visible, traceable, and auditable. Extend Flow, Omnichannel, Agentforce, and external systems without replacing them. Use any LLM with your own API keys, including OpenAI, Anthropic, Google, AWS, and Azure. Data stays in Salesforce. Proven in production. Cars.com reclaimed 33,600 hours per year across 14,000+ cases per month. Assent Compliance processed 120,000+ records in three months across 16 teams. Built with 15 years of experience fixing Salesforce workflows, by the team behind Q-assign, trusted by Salesforce customers worldwide. Priced per work item completed, not per token or AI action.
Categories
- Business Needs
- SalesProductivityCustomer Service
- Industries
- Horizontal ProductFinancial ServicesHealthcare & Life Sciences
- Personas
- ArchitectBusiness Operations ManagerService Agent / Supervisor
- FeaturesNo LimitsThis product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in HelpLightning ReadyOptimized for Salesforce orgs that use Lightning Ready.AgentforceAgentforce solutions are customizable, conversational, AI assistants. They boost Salesforce user productivity in a safe way by facilitating everyday business interactions across a wide range of workflows and tasks. Learn MoreMultiple CurrenciesSupports Salesforce orgs that use Multiple Currencies.Person AccountsSupports Salesforce orgs that use Person Accounts.Salesforce ShieldSupports Salesforce orgs that use Shield.Managed PackageThis product is installed in your Salesforce org as a managed package and receives automatic upgrades.Lightning App BuilderReady to use in the Salesforce Lightning App Builder.Salesforce MobileSupports Salesforce for iOS and Android.
- No LimitsLightning ReadyAgentforceMultiple CurrenciesPerson AccountsSalesforce ShieldManaged PackageLightning App BuilderSalesforce Mobile
