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Birdie - Screen Recording

By Zest

Resolve cases faster by requesting screen recordings from customers.

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Free

Never requires payment

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Industries: Communications
High Tech

Business Need: Customer Service
Agent Productivity
Case Management

Requires: Service Cloud

More Details

Request screen recordings from customers in Salesforce with Birdie. Give your team the context they need to fix issues faster and deliver better support.

Highlights

REQUEST SCREEN RECORDINGS Let agents request screen recordings directly from the Salesforce Case UI so customers can show issues instead of explaining them.

CUSTOMER SCREEN RECORDINGS ON TICKET FORMS Add Birdie to your ticket forms so customers can attach a recording when submitting their issue

SEAMLESS SALESFORCE INTEGRATION From auto-replies to agent signatures, macros, and AI workflows—Birdie integrates across Salesforce Service Cloud.

CAPTURE TECHNICAL CONTEXT Automatically collect console logs, network requests, repro steps, and device & session metadata to speed up troubleshooting.

GUIDE CUSTOMERS WITH VIDEO Record and share step-by-step screen recordings to provide crystal-clear support instructions.

ENTERPRISE-GRADE SECURITY Ensure compliance and trust with SSO, sensitive data masking, automatic deletion, and customizable retention.

Provider Details

Zest

Website

https://birdie.so/

Co-browsing

Pricing Details

Free

You can fully use this solution without payment.