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Birdie - Screen Recording

By Zest

Resolve cases faster by requesting screen recordings from customers.

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Free  

Never requires payment

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Industries
Communications
High Tech
Business Need
Customer Service
Agent Productivity
Case Management
Requires
Service Cloud

Request screen recordings from customers in Salesforce with Birdie. Give your team the context they need to fix issues faster and deliver better support.

Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
Service Cloud
Salesforce Editions
Professional
Enterprise
Unlimited
Developer
Essentials

App Details

Version
Birdie/ver1.22 1.22.0
Listed On
09/15/2025
Latest Release
08/17/2026
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Managed Package
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 2
Custom Tabs: 0
Custom Apps: 0
Lightning Components
Global: 4
App Builder: 0
Community Builder: 0
Languages
English

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
1.5.0
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
09/12/2025

Additional Details

Birdie is trusted by 2,500+ leading support teams. Unlike traditional screen recorders, Birdie was built for support. Agents can request screen recordings from customers directly in Salesforce. Instead of endless back-and-forth or unclear explanations, customers simply record their screen to show the issue. Agents instantly see what’s happening, cut escalations, and resolve cases faster. KEY USE CASES • Communication: Customers often struggle to describe problems. A quick recording replaces multiple replies, reducing effort for both sides. • Bugs & High-Effort Cases: Request a recording to capture repro steps, console logs, and network data—so engineers get the full context to troubleshoot faster. • Agent Guidance: Share step-by-step recordings to guide customers through solutions. • Replication: Record your own screen to reproduce issues and escalate complete bug reports. WHY TEAMS LOVE BIRDIE 🪄 Customers don't need to download anything 🔐 Enterprise-grade security (SSO, custom retention, on-premise options) 📈 Proven results: 4→1 customer replies, 3→1 internal handoffs, +20% CES, 70% fewer Zoom calls Birdie makes Salesforce case resolution faster, easier and more accurate.

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