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Pendo SXM Support for Salesforce Service Cloud

By Pendo.io

Resolve support cases with behavioral insights in Service Cloud

No Ratings
Starting at $20   USD/user/month
Industries
Horizontal Product
Financial Services
High Tech
Business Need
Customer Service
Agent Productivity
Case Management
Requires
None
Compatible With
Sales Cloud
Service Cloud
Revenue Cloud

Empower your support reps to resolve cases fast by seeing exactly where customers experience friction in your software. Access video playbacks of user sessions and surface behavioral insights directly in the case view of Service Console.

Highlights

Get video playbacks of user sessions directly in the case view inside Service Cloud so reps can see exactly what led to a support ticket. Slash support costs and reduce Average Handle Time with behavioral context where reps need it most.

Eliminate tool-switching and back-and-forth communication between reps and customers with all your insights in one place.

Improve CSAT and retention by solving cases accurately at first try, without the need for escalation.

Provider Details

Pendo.io
Raleigh, North Carolina, USA
Founded
2013
Website
Email
Phone
877-320-8484

Pendo’s mission is to elevate the world’s experience with software. Employees spend most of their time and customers find moments of delight (or frustration) inside the applications they use every day. Pendo’s product experience platform equips companies of all sizes with the ability to become product-led to drive revenue, create more efficient processes, and empower employees. Pendo customers include the world’s leading companies, including Verizon, Morgan Stanley, LabCorp, OpenTable, Salesforce, and Zendesk. Pendo is headquartered in Raleigh, North Carolina and has offices around the world. For more information, visit: www.pendo.io

Pricing Details

Pendo Support

$20 USD/user/month

Lowest Starting Price

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