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Processity - Process Intelligence

By Processity.ai

Elevate service process & metrics natively in Salesforce with Processity

$20   USD/user/month

Discounts available for nonprofits

Try It
Industries
Horizontal Product
Financial Services
High Tech
Business Need
Productivity
Customer Service
Analytics
Requires
None
Compatible With
Sales Cloud
Service Cloud
Experience Cloud

Processity supercharges your service process understanding using process mining insights - understand your service process variations, case bottlenecks, process adherence to optimize your processes for NPS, CSAT, and more - all natively in Salesforce.

Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
None
Compatible With
This solution is tested to work with and extends the value of these products, but doesn't require them.
Sales Cloud
Service Cloud
Experience Cloud
Salesforce Editions
Enterprise
Unlimited
Developer
Essentials
Additional Requirements
N/A

App Details

Version
Processity/Version 0.103.0 0.103.0
Listed On
05/15/2025
Latest Release
07/18/2025
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Multiple Currencies
Supports Salesforce orgs that use Multiple Currencies.
Person Accounts
Supports Salesforce orgs that use Person Accounts.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
Lightning App Builder
Ready to use in the Salesforce Lightning App Builder.
No Limits
Lightning Ready
Multiple Currencies
Person Accounts
Managed Package
Lightning App Builder
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 14
Custom Tabs: 8
Custom Apps: 2
Lightning Components
Global: 24
App Builder: 0
Community Builder: 0
Languages
English

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
0.58.0
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
04/28/2025

Additional Details

Elevate your Salesforce service implementation with Processity — bring process mining clarity and insight to your Salesforce service processes. Processity seamlessly integrates with Salesforce to provide a comprehensive visualization of your service workflows, allowing you to identify paths through your processes, bottlenecks, time lags, to drive efficiency and metric performance like never before. Understand the process drivers of your organizations key metrics in Service - identify case ping-pong, sales stage skips, or long-cycle times for your organization’s service management and how these impact your service metrics like NPS, CSAT, and more.

Need help?

Processity.ai

London

Please feel free to contact Processity.ai on support@processity.ai for any support requirements you have - our team look forward to assisting you.

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