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JourneyVoice - AI Voice & Marketing Cloud Translator

Translate your emails. Voice your journeys. All inside Marketing Cloud.

Overview

Marketing Cloud native tool from Genetrix: JourneyVoice — AI voice calls in Journey Builder, alongside email and SMS. No middleware. No per-send API costs. Marketing Cloud Translator - Build once in English; MCT generates every language version for you

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See How JourneyVoice - AI Voice & Marketing Cloud Translator Works

  • Drag and drop voice calls alongside email and SMS paths with zero custom coding or middleware required.

  • Leverage your existing Salesforce Data Extensions to trigger hyper-relevant, individualized voice messages automatically.

  • Instantly update Salesforce records based on call outcomes, answer rates, and key presses from every interaction.

  • Build once in English; MCT generates every language version for you

  • Translations are baked in at build time, so there are no per-subscriber translation calls at send

  • Each subscriber gets the email in the language stored on their record

Journey Voice- Reach the customers your emails and texts don't. Emails go unread. Texts get lost. Some customers find reading difficult in any language. JourneyVoice adds AI voice calls to Salesforce Marketing Cloud so your journeys can reach people in a way that doesn't depend on reading at all. No Middleware. No Workarounds. Built for SFMC Admins. How it works: Drag the activity onto your canvas, map your Data Extensions, and launch. DNC-compliant. Usecases: -Abandoned Cart Rescue: Timely, branded voice reminders for high-value customers. -Renewals & Alerts: Automated voice nudges with higher answer rates than SMS. Marketing Cloud Translator- Drop the MCT block in, point it at your English content, and pick your languages. MCT translates once, saves each language as a reusable, editable block, and serves the right one per subscriber at send. How it works: Add the block. Load your English content. Pick your languages. Preview, then send. Use Cases: -Global Campaigns: One email, every market, no separate send per language. -Lifecycle in-Language: Welcome, renewal, and win-back emails in each recipient's language. Enterprise-Grade: GDPR & CCPA Compliant.

Categories

Business Needs
Productivity
Customer Service
Marketing
Industries
Healthcare & Life Sciences
Media & Entertainment
Retail
Personas
Architect
Consultant
Marketer
Features
Sales Programs
Supports Sales Programs, which provides sales teams with AI-powered coaching, actionable insights, and automated program delivery. Learn More
Sales Programs

Compatibility

Required Salesforce Products
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
Marketing Cloud Engagement
Compatible Salesforce Products
This solution is tested to work with and extends the value of these products, but doesn't require them.
Marketing Cloud Engagement
Salesforce Editions
Professional
Enterprise
Supported Languages
Arabic
Dutch
English
French
German
Italian
Japanese
Portuguese
Simplified Chinese
Spanish

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