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Field Service Agentforce
Your own AI assistant for perfect customer service
Paid
- Business Need
- Customer ServiceField Service
- Requires
- Agentforce
Use the full power of Agentforce for your field service organisation. Digital assistant powered by a modern AI can support your employees in delivering best of bread service experience to your customers.
Highlights
Agentforce integrates advanced and pre-built AI into your service. Routine tasks such as classifying service requests or automatically allocating resources are handled efficiently, freeing up teams to focus on complex, high-value activities.
With AI-powered real-time analytics and predictions, Agentforce enhances collaboration between teams and customers. Whether prioritizing tasks or delivering solutions, the platform supports data-driven decisions tailored dynamically to field service needs
Agentforce’s AI enables precise anticipation of customer needs, delivering tailored, context-specific solutions. This not only boosts customer satisfaction but also fosters long-term relationships by delivering a higher standard of individualized service.
Agentforce creates measurable value for the field service industry by cutting processing times by up to 70%, resolution times by 40%, reducing operational costs by 30%, and boosting revenue by up to 15%.
Provider Details
SERVICE 1 GmbH
An der Talle 89, 33102 Paderborn, Germany
SERVICE 1 (formerly GMS Development) is a modern leader in Field Service Management, empowering businesses worldwide with over 30 years of expertise. Trusted by global market leaders like Coca-Cola, Thermo Fisher, Stiebel Eltron, and Miele, our solutions are used by more than 30,000+ users in 60+ countries. We deliver excellence in service operations, enabling organizations to thrive in an ever-evolving landscape. Built entirely on the Salesforce platform, our cutting-edge software is a fully integrated Field Service Management solution designed to elevate customer experiences. As a trusted Salesforce partner for over 20 years, SERVICE 1 leverages the latest innovations from the Salesforce ecosystem to deliver customizable, AI-powered solutions with unique features, ensuring seamless implementation and consistent success for even the most complex projects – on time and within budget. Driven by innovation, SERVICE 1 continuously enhances the technological foundation of service processes, creating sustainable improvements in efficiency and customer satisfaction.
Pricing Details
Contact us for further details and special pricing based on your total volume. Different pricing options are available for different user types. Please review pricing here: https://www.service1.com/en/service-1-direct-contact/