Saplyn – The AI Process Coach for Salesforce

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Saplyn helps organizations turn their processes into an intelligent, AI-powered coach for every user—human or digital. Our visual process maps capture your organization’s real business logic and context. Those maps then power: Real-time nudges that guide users inside Salesforce with the right steps, insights, and content. Exactly when they need it AI context and a ChatGPT integration that give both humans and agents (Agentforce & BYOM) process-aware intelligence and conversational understanding This combination means your people and your AI work from the same playbook—following the right process, every time. With Saplyn, you can: - Deliver dynamic, in-context nudges that coach users through any workflow - Feed process-aware context into Agentforce to improve AI accuracy, reliability, and trust - Connect directly to ChatGPT using your own API key for secure, org-specific AI assistance - Reduce token costs and simplify prompts through process-based context retrieval (RAG-lite approach) - Easily maintain full control over process logic and AI guidance. Saplyn evolves with your business, empowering teams to continuously improve how humans and AI collaborate within Salesforce.