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Integrate WhatsApp Messenger With Salesforce

By V2Force - A V2Solutions Company

Elevate Customer Engagement with Seamless WhatsApp-Salesforce Integration

Free  

Never requires payment

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Business Need
Sales
Customer Service
Requires
Service Cloud
Platform Cloud
Compatible With
Sales Cloud
Service Cloud
Platform Cloud

Enhance Customer Engagement and boost productivity with the WhatsApp-Salesforce Integration. Easily create cases from WhatsApp messages and synchronize message templates. Empower Service Agents with a lightning app and seamless chat capabilities.

  • WhatsApp - Salesforce Integration for Enhanced Customer Engagement

Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
Service Cloud
Platform Cloud
Compatible With
This solution is tested to work with and extends the value of these products, but doesn't require them.
Sales Cloud
Service Cloud
Platform Cloud
Salesforce Editions
Professional
Enterprise
Unlimited
Developer
Essentials
Additional Requirements
Compatible with all modern browsers and Salesforce Lightning Experience. Requires WhatsApp Business API access. 

App Details

Version
WhatsApp Connector Managed Package/WhatsApp Connector Package 1.13.0
Listed On
12/19/2023
Latest Release
02/09/2024
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Person Accounts
Supports Salesforce orgs that use Person Accounts.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
Lightning App Builder
Ready to use in the Salesforce Lightning App Builder.
Salesforce Mobile
Supports Salesforce for iOS and Android.
No Limits
Lightning Ready
Person Accounts
Managed Package
Lightning App Builder
Salesforce Mobile
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 4
Custom Tabs: 5
Custom Apps: 1
Lightning Components
Global: 6
App Builder: 0
Community Builder: 0
Languages
English

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
1.12.0
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
12/11/2023

Additional Details

Enhance customer engagement with WhatsApp Integration for Salesforce, bridging the gap between WhatsApp and Salesforce for personalized customer experiences Key Features Convert Messages to Salesforce Cases: Effortlessly transform WhatsApp messages into actionable Salesforce cases, ensuring no customer inquiry goes unnoticed Sync Message Templates: Streamline messaging by syncing templates between WhatsApp and Salesforce, saving time and maintaining consistency Salesforce Admin UI: Empower Admins with an intuitive UI to configure and customize the integration to match your organization's needs Lightning App Access: Utilize the Whatsapp Integration via the Lightning app for a user-friendly and efficient experience Personalized Templates: Leverage Lightning Web Components (LWC) to craft customized WhatsApp message templates to meet communication needs Send Templated Messages: Efficiently send templated messages to desired records to enhance productivity and effectiveness of customer interactions Seamless Customer-Agent Chat: Equip Service Agents with Lightning Web Components (LWC) for real-time, seamless chat interactions with users, fostering exceptional support experiences

Need help?

V2Force - A V2Solutions Company

Santa Clara, CA 95051

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