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Centro: Agentforce for Microsoft Teams

The power and magic of Agentforce directly within Microsoft Teams.

Overview

Centro’s Agentforce for Microsoft Teams brings Agents into Microsoft Teams, reducing app switching and enabling faster sales cycles and quicker ticket resolution—all in one place.

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See How Centro: Agentforce for Microsoft Teams Works

  • Prompt Users (no more prompting the AI) to Proactively Interact with Agent Action Prompts

  • Users may interact with Agents in 1:1 Chats

  • Instantly Share Salesforce Updates with Teams Conversations

  • Accelerate Deal Closures and Shorten Sales Cycles

  • Resolve Internal Support Cases Faster with Agentforce in Teams

  • Strengthen Customer Engagement via Shared Channels

  • Secure, Compliant, and Native Salesforce Integration

  • Collaborate on Salesforce Records Without Leaving Microsoft Teams

  • Create @mentionable Agents in Microsoft Teams

Centro brings Agentforce directly into Microsoft Teams, empowering Sales, Support, and every team to work faster, smarter, and without the friction of switching apps. With Salesforce collaboration available in chats, channels, and shared workspaces, teams can close deals, resolve tickets, and support customers—all inside Microsoft Teams. Business Benefits • Prompt users to action with Agent Action Prompts • Send and Receive Salesforce Updates in Teams Conversations • Accelerate Sales Cycles with Real-Time Collaboration • Improve Internal Support and Case Resolution • Strengthen Customer Engagement in Shared Channels • Increase Overall Team Productivity Technical Highlights • Integrated Chat with Salesforce Agents in Microsoft Teams • Secure, Compliant, and Native Salesforce Integration • Create @mentionable Agents in Teams • Works with Salesforce Sales Cloud, Service Cloud, and any Active Agent • Fast Deployment with Minimal Setup • Works with Employee (Internal) and Service (External) Agents

Categories

Business Needs
Sales Productivity
Case Management
Chat & Web Conferencing
Industries
Financial Services
Healthcare & Life Sciences
High Tech
Personas
Business Operations Manager
Business User
Executive
Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Agentforce
Agentforce solutions are customizable, conversational, AI assistants. They boost Salesforce user productivity in a safe way by facilitating everyday business interactions across a wide range of workflows and tasks. Learn More
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Agentforce
Managed Package

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