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Centro: Agentforce for Microsoft Teams

By Centro LLC

The power and magic of Agentforce directly within Microsoft Teams.

Paid Add-On Required  

Free to Install. Discounts available for nonprofits.

Agentforce ContentsAgentforce Contents
Actions: 6
Subagents: 1
Industries
Financial Services
Healthcare & Life Sciences
High Tech
Business Need
Sales Productivity
Case Management
Chat & Web Conferencing
Requires
Agentforce
AppExchange Partner Products
Compatible With
Sales Cloud
Service Cloud

Centro’s Agentforce for Microsoft Teams brings Agents into Microsoft Teams, reducing app switching and enabling faster sales cycles and quicker ticket resolution—all in one place.

Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
Agentforce
AppExchange Partner Products
To use this solution, you need this AppExchange partner product.
Compatible With
This solution is tested to work with and extends the value of these products, but doesn't require them.
Sales Cloud
Service Cloud
Salesforce Editions
Enterprise
Unlimited
Developer
Additional Requirements
Agentforce for Microsoft Teams requires the Centro for Salesforce Core package found on the Salesforce AppExchange and the companion Centro for Microsoft Teams app found on the Microsoft AppSource.

App Details

Version
Centro Agentforce for Microsoft Teams/Centro Agentforce for MS Teams 1.5 1.5.0
Listed On
04/21/2025
Latest Release
03/16/2026
Agentforce ContentsAgentforce Contents
Actions
Actions are how agents get information and perform tasks.
Subagents
A subagent is a job an agent can do.
Actions: 6
Subagents: 1
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Agentforce
Agentforce solutions are customizable, conversational, AI assistants. They boost Salesforce user productivity in a safe way by facilitating everyday business interactions across a wide range of workflows and tasks. Learn More
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Agentforce
Managed Package
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 0
Custom Tabs: 0
Custom Apps: 0
Lightning Components
Global: 0
App Builder: 0
Community Builder: 0
Languages
English

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
1.4.0
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
04/21/2025

Additional Details

Centro brings Agentforce directly into Microsoft Teams, empowering Sales, Support, and every team to work faster, smarter, and without the friction of switching apps. With Salesforce collaboration available in chats, channels, and shared workspaces, teams can close deals, resolve tickets, and support customers—all inside Microsoft Teams. Business Benefits • Prompt users to action with Agent Action Prompts • Send and Receive Salesforce Updates in Teams Conversations • Accelerate Sales Cycles with Real-Time Collaboration • Improve Internal Support and Case Resolution • Strengthen Customer Engagement in Shared Channels • Increase Overall Team Productivity Technical Highlights • Integrated Chat with Salesforce Agents in Microsoft Teams • Secure, Compliant, and Native Salesforce Integration • Create @mentionable Agents in Teams • Works with Salesforce Sales Cloud, Service Cloud, and any Active Agent • Fast Deployment with Minimal Setup • Works with Employee (Internal) and Service (External) Agents

Need help?

Centro LLC

Boulder, CO, USA

We offer support via Zoom, email, Slack, and MS Teams. Centro does not build or support Agents, but are happy to refer you to our partner network that are experts in this.

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