Centric Tickets: Project Management Tool for Sales Cloud and Service Cloud

Great Tool to Organize and Prioritize Work on Enhancements and Defects

Centric used this tool on an engagement to jump start our Salesforce use with new team members. It is simple to use and easy to implement. We love we seeing all our requests in a Kanban view with the various stages of progress. Centric Tickets is built for Salesforce, therefore very easy to for an administrator to customize for the organization.

Virtually open source solution for ticket management, user story tracking, defect logs etc

We got to use this as part of an implementation project with Centric. We used it our main sandbox to track user stories, development tasks, defects and it was pretty nice as it's Salesforce native, there's no weird squirrely code and you can extend it however you like. At the end of the project we brought the configuration into our Production environment as part of the go-live, and then rebranded it to continue to exist for us as an Agile project tracker. Because it's built on Salesforce there was next to nothing to think about other than the numbering conventions and IDs were different between environments - also the User ID (Story Owner, assigned developer etc) were also needing some changes but every other meta and data-data was fine. It gave us so much flexibility over metrics, custom reports, dashboards and then because it's on SF directly you can just hop into from the mobile app.