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Sprinklr BYOC Connector for Salesforce Digital Engagement

Bring 30+ social and messaging channels into Salesforce Omni-Channel

Overview

Integrate 30+ social and messaging channels into Salesforce Digital Engagement with Sprinklr’s BYOC connector, enabling native Omni-Channel routing, embedded AI agent tools, channel-specific engagement, case management, and reporting inside Salesforce.

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See How Sprinklr BYOC Connector for Salesforce Digital Engagement Works

  • Channel-Native Digital Engagement Support 30+ social and messaging channels with rich media, channel-specific context, and native actions available directly within the Salesforce agent experience.

  • Sprinklr AI in Salesforce Help agents compose, translate, summarize, and resolve with Sprinklr Copilot, Smart Responses, automated case summaries, and contextual productivity tools embedded in Salesforce.

  • Native Salesforce Operations Use Salesforce Omni-Channel routing, case mapping, and reporting as the system of record, without creating parallel service operations.

Sprinklr’s BYOC connector brings digital engagement from 30+ social and messaging channels into Salesforce Service Cloud. Inbound conversations route through Salesforce Omni-Channel, while agents respond from the Sprinklr console embedded beside Salesforce case details. Each conversation maps to a Salesforce Case for routing, automation, and reporting. Teams combine Salesforce-native operations with Sprinklr’s channel depth, rich media, and engagement tools in one workspace, eliminating tab switching and preserving channel-specific context throughout every customer interaction at scale. Agents can work with WhatsApp templates and conversation-window warnings, social post and thread context, rich media, and other channel-native actions directly within Salesforce. Sprinklr Copilot, Smart Responses, translation, macros, guided workflows, compliance checks, scheduled replies, and automatic case summaries support faster, more consistent handling. New or updated channels can be introduced without custom development, while Salesforce remains the system of record for Omni-Channel routing, case management, and reporting.

Categories

Business Needs
Customer Service
Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Managed Package

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