AI Email Reply Generator
Draft smarter email replies in seconds with AI — right inside Salesforce.
Overview
AI Email Reply Generator lets your team compose high-quality, tone-aware email replies in seconds using generative AI. Select a tone, review the draft, edit inline, and send — all without leaving Salesforce Lightning.
One-click AI reply drafts • Six tones plus custom options • Auto-loads email on Cases • Rich text editor for review • BYOK — your own API key • 5-step Setup Wizard • Admin prompt templates • Privacy controls • Zero-code config
Stop Typing. Start Replying. Your team handles hundreds of emails a day. Every reply needs to be thoughtful, on-brand, and fast. AI Email Reply Generator makes that effortless. This Lightning component drops onto Case record pages and automatically loads the latest inbound email. No tab switching, no copy-pasting. How It Works Install and configure with the guided 5-step Setup Wizard. Add the component to Case pages via Lightning App Builder. Open any Case — the email loads automatically. Pick a tone, click "Generate Reply," edit, and send. Key Features • AI-powered replies using OpenAI, Anthropic, Google, or xAI • Tone selection: Professional, Friendly, Empathetic, Formal, Concise, Custom • Admin-managed prompt templates for consistent output • Built-in rich text editor for draft review • Zero-code config via Custom Metadata Types • Guided Setup Wizard with one-click Test Connection • BYOK — connect your own API key via Named Credentials • Privacy controls to minimize data sent to AI provider • Permission Set-based access control Email content is sent to your configured AI provider for reply generation. The ISV does not receive or store this data.
Categories
- Business Needs
- Customer ServiceCollaborationSales Productivity
- FeaturesNo LimitsThis product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in HelpLightning ReadyOptimized for Salesforce orgs that use Lightning Ready.Managed PackageThis product is installed in your Salesforce org as a managed package and receives automatic upgrades.Lightning App BuilderReady to use in the Salesforce Lightning App Builder.
- No LimitsLightning ReadyManaged PackageLightning App Builder
Compatibility
- Required Salesforce ProductsThis solution requires these products in order to work. Before you implement the solution, check that you have these products.
- Sales CloudService Cloud
- Compatible Salesforce ProductsThis solution is tested to work with and extends the value of these products, but doesn't require them.
- Sales CloudService Cloud
- Salesforce Editions
- EnterpriseUnlimited
- Supported Languages
- English