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Messaging Made Easy | Salesforce SMS, WhatsApp & Viber

Automate two-way messaging with SMS, WhatsApp and Viber from Salesforce

Overview

Send and receive SMS, WhatsApp and Viber directly in Salesforce. Automate reminders, alerts and follow-ups with Flow. Keep conversations on CRM records. One organisation-wide licence, with messaging charges billed separately.

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See How Messaging Made Easy | Salesforce SMS, WhatsApp & Viber Works

  • THREE MESSAGING CHANNELS, ALL OUT OF THE BOX Send and receive SMS, WhatsApp, and Viber, directly in Salesforce.

  • AUTOMATE MESSAGING USING FLOW Integrate bulk and single text messages into your existing workflows using our Flow Invocable Actions. Trigger reminders, alerts, follow-ups and launch drip campaigns alongside your existing processes.

  • PERSONALISE AT SCALE Send individual and bulk messages using your CRM data to personalise every communication.

  • ONE COMPANY-WIDE LICENSE Our simple single per org fee means you can have as many users and send as many messages as you want. Messaging charges apply separately.

Connect with customers through SMS, WhatsApp and Viber without leaving Salesforce. Messaging Made Easy brings all three channels into your existing workflows. Send personalised messages individually or in bulk, automate reminders and follow-ups with Salesforce Flow, and keep conversation history alongside your customer records. Use ready-made Lightning components, Flow actions or Apex to fit messaging into your processes. One organisation-wide licence covers your users, with message delivery charged separately through Messente.

Categories

Business Needs
Sales
Customer Service
Marketing
Industries
Horizontal Product
Communications
Personas
Administrator
Business Operations Manager
Marketer
Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Multiple Currencies
Supports Salesforce orgs that use Multiple Currencies.
Person Accounts
Supports Salesforce orgs that use Person Accounts.
Salesforce Shield
Supports Salesforce orgs that use Shield.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
Lightning App Builder
Ready to use in the Salesforce Lightning App Builder.
Salesforce Mobile
Supports Salesforce for iOS and Android.
No Limits
Lightning Ready
Multiple Currencies
Person Accounts
Salesforce Shield
Managed Package
Lightning App Builder
Salesforce Mobile