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Vonage Identity Insights - Network-Powered Fraud Detection

By Vonage

Verify callers, detect SIM swaps, and stop fraud at the network level

No Ratings
Free  

Never requires payment

Industries
Horizontal Product
Business Need
Customer Service
IT & Administration
Commerce
Requires
Agentforce
Service Cloud
Platform Cloud
Compatible With
Sales Cloud
Service Cloud
Platform Cloud

Vonage Identity Insights for Agentforce brings carrier-grade, real-time phone number intelligence directly into your Salesforce Agentforce flows - with no developer required. Verify identity, detect SIM swaps and assess fraud risk before action.

Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
Agentforce
Service Cloud
Platform Cloud
Compatible With
This solution is tested to work with and extends the value of these products, but doesn't require them.
Sales Cloud
Service Cloud
Platform Cloud
Salesforce Editions
Enterprise
Unlimited
Developer

App Details

Version
Vonage Agent Actions/ver 1.0.0 1.0.0
Listed On
06/27/2025
Latest Release
06/27/2025
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Agentforce
Agentforce solutions are customizable, conversational, AI assistants. They boost Salesforce user productivity in a safe way by facilitating everyday business interactions across a wide range of workflows and tasks. Learn More
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Agentforce
Managed Package
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 0
Custom Tabs: 0
Custom Apps: 0
Lightning Components
Global: 0
App Builder: 0
Community Builder: 0
Languages
English

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AgentExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
1.0.0
Last Reviewed Date
The most recent date that this solution underwent the AgentExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
04/21/2025

Additional Details

Vonage Number Insight integrates with Salesforce Agentforce Actions to enhance customer interactions by providing real-time intelligence about phone numbers enabling informed decision-making and streamlined workflows. Key Features: 1. Real-Time Number Intelligence: - Identifies phone number types (e.g., mobile, virtual, landline, or VoIP). - Retrieves the Country associated with the number. - Detect SIM Swap fraud by knowing whether a phone's SIM card was recently changed - Additional number data includes number validity, formatting, ported status, carrier, country, roaming status, and roaming country. 2. Enhanced Agent Productivity 3. Improved Customer Experience 4. Seamless Integration Benefits: -Increases operational efficiency by reducing call failures and manual verification. -Enhances data accuracy within Salesforce records -Improves customer satisfaction through personalized and effective interactions

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Vonage

United States

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