Explore apps for invoice automationIntegrate CRM with CLM solutions
Help & Support
Elevate Your Agents with AgentExchange Solutions
Easily enhance Agentforce with pre-built AI solutions from AgentExchange. Browse, install, and deploy agents, actions, and apps directly into your environment. Tell Me More
Have Questions?
Vonage Agentforce Identity Insights and Fraud Detection
Stop fraud in its tracks with Agentforce and Vonage APIs
- Industries
- Horizontal Product
- Business Need
- Customer ServiceIT & AdministrationCommerce
- Requires
- AgentforceService CloudPlatform Cloud
- Compatible With
- Sales CloudService CloudPlatform Cloud
Powered by Vonage's CAMARA-based Network APIs-SIM Swap and Identity Insights, this action helps detect fraud, validate identity, and secure interactions, all seamlessly within your Salesforce workflows.
Highlights
Enhanced Agent Productivity: - Automates number verification, reducing manual efforts. - Helps agents prioritize calls by identifying valid or high-priority numbers. - Displays actionable insights directly within the Salesforce Agentforce interface.
Improved Customer Experience: - Enables agents to tailor interactions based on number insights (e.g., location for time zones). - Helps detect potential fraud by flagging suspicious or invalid numbers. - Reduces failed calls by ensuring accuracy
Seamless Integration: - Fully integrates with Salesforce Agentforce Actions workflows. - Uses APIs to fetch data dynamically during call or lead processes. - Customizable workflows for specific use cases, such as lead verification
Use Cases: - Lead Validation: Automatically verify phone numbers during lead creation to ensure quality data entry. - Fraud Detection: Detect suspicious activity by analyzing phone number validity and origin. - Fraud alerts: Based on suspicious activity
Provider Details
Vonage
United States
Founded
1999
Website
Phone
USA 1-855-534-2888 UK 0800 280 2888Vonage is redefining business communications, helping enterprises use fully-integrated unified communications, contact centre and programmable communications solutions via APIs. True to our roots as a technology disruptor, we've embraced technology to transform businesses to collaborate more productively and engage their customers more effectively across all communications channels.
Pricing Details
Free
You can fully use this solution without payment.