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Vonage Identity Insights - Network-Powered Fraud Detection
Verify callers, detect SIM swaps, and stop fraud at the network level
Overview
Vonage Identity Insights for Agentforce brings carrier-grade, real-time phone number intelligence directly into your Salesforce Agentforce flows - with no developer required. Verify identity, detect SIM swaps and assess fraud risk before action.
See How Vonage Identity Insights - Network-Powered Fraud Detection Works
Enhanced Agent Productivity: - Automates number verification, reducing manual efforts. - Helps agents prioritize calls by identifying valid or high-priority numbers. - Displays actionable insights directly within the Salesforce Agentforce interface.
Improved Customer Experience: - Enables agents to tailor interactions based on number insights (e.g., location for time zones). - Helps detect potential fraud by flagging suspicious or invalid numbers. - Reduces failed calls by ensuring accuracy
Seamless Integration: - Fully integrates with Salesforce Agentforce Actions workflows. - Uses APIs to fetch data dynamically during call or lead processes. - Customizable workflows for specific use cases, such as lead verification
Use Cases: - Lead Validation: Automatically verify phone numbers during lead creation to ensure quality data entry. - Fraud Detection: Detect suspicious activity by analyzing phone number validity and origin. - Fraud alerts: Based on suspicious activity
Vonage Number Insight integrates with Salesforce Agentforce Actions to enhance customer interactions by providing real-time intelligence about phone numbers enabling informed decision-making and streamlined workflows. Key Features: 1. Real-Time Number Intelligence: - Identifies phone number types (e.g., mobile, virtual, landline, or VoIP). - Retrieves the Country associated with the number. - Detect SIM Swap fraud by knowing whether a phone's SIM card was recently changed - Additional number data includes number validity, formatting, ported status, carrier, country, roaming status, and roaming country. 2. Enhanced Agent Productivity 3. Improved Customer Experience 4. Seamless Integration Benefits: -Increases operational efficiency by reducing call failures and manual verification. -Enhances data accuracy within Salesforce records -Improves customer satisfaction through personalized and effective interactions
Categories
- Business Needs
- Customer ServiceIT & AdministrationCommerce
- Industries
- Horizontal Product
- Personas
- AdministratorArchitectBusiness Operations Manager
- FeaturesNo LimitsThis product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in HelpAgentforceAgentforce solutions are customizable, conversational, AI assistants. They boost Salesforce user productivity in a safe way by facilitating everyday business interactions across a wide range of workflows and tasks. Learn MoreManaged PackageThis product is installed in your Salesforce org as a managed package and receives automatic upgrades.
- No LimitsAgentforceManaged Package