MenuAgentExchange
SalesforceSlack

Help & Support

Elevate Your Agents with AgentExchange Solutions
Easily enhance Agentforce with pre-built AI solutions from AgentExchange. Browse, install, and deploy agents, actions, and apps directly into your environment. Tell Me More

Have Questions?

SentiSum

By Asksenti ltd

Fix today's experience, Build tomorrow's brand.

No Ratings
Starting at £5,000   GBP/company/month
Try It
Industries
Consumer Goods
Financial Services
Retail
Business Need
Customer Service
Analytics
Agent Productivity
Requires
Service Cloud
Compatible With
Service Cloud

SentiSum AI gives a single view of the customer journey, unlocking smarter decisions to enhance today’s experience and build tomorrow’s brand

Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
Service Cloud
Compatible With
This solution is tested to work with and extends the value of these products, but doesn't require them.
Service Cloud
Salesforce Editions
Professional
Enterprise
Unlimited
Essentials

App Details

Version
Sentisum6/ver 0.2 0.2.0
Listed On
05/29/2025
Latest Release
05/29/2025
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Managed Package
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 0
Custom Tabs: 0
Custom Apps: 0
Lightning Components
Global: 0
App Builder: 0
Community Builder: 0
Languages
Dutch
English
Finnish
French
German
Danish
Italian
Portuguese
Spanish
Swedish

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
0.2.0
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
04/17/2025

Additional Details

In today’s fast-paced market, businesses struggle to unify and analyze customer feedback from various channels—emails, chats, phone calls, surveys, and reviews. This fragmented approach leads to missed insights, slow responses, and ultimately, suboptimal customer experiences. SentiSum addresses these challenges by leveraging advanced AI to consolidate and analyze all customer interactions in one place. Our platform delivers instant, actionable insights on key metrics like customer sentiment, Net Promoter Score (NPS), and Customer Satisfaction (CSAT). By applying accurate, hyper-detailed tags to every conversation, we enable businesses to understand the true drivers behind customer satisfaction and issues. The benefits are clear: Comprehensive Insights: Gain a deep understanding of customer sentiment and pain points. Efficiency: Enjoy automated, consistent tagging and analysis at scale. Proactive Support: Prioritize and route customer issues intelligently based on urgency. Time Savings: Say goodbye to manual data digging and get the answers you need instantly.

Need help?

Asksenti ltd

London

Other ResourcesEmailTerms & Conditions