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Salesforce Open CTI Migration & Salesforce Voice Strategy

Move off Open CTI and modernize your contact center, without losing control

Overview

Open CTI is retiring. Move to Salesforce Voice or Agentforce Contact Center without losing control of your architecture, data, or costs.

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  • Migrate Without Lock-In Transition off Open CTI while maintaining control over your architecture, vendors, and data strategy.

  • Reduce Risk, Not Just Cost Phased migration approach designed to minimize disruption to agents, customers, and operations.

  • Modernize on Your Terms Adopt Salesforce Voice or Agentforce at your own pace, aligned to your business priorities, not platform pressure.

Salesforce is retiring Open CTI by 2028. AMC Technology helps you move forward with a clear plan. You may be pushed toward bundled voice, routing, and AI platforms. While simpler on the surface, these approaches can limit flexibility, increase long-term costs, and reduce control over your architecture. What do we do? We guide and implement your transition from Open CTI to a modern Salesforce-native or hybrid contact center. What makes this different? This isn’t a one-size-fits-all migration. We help you: * Choose the right path based on your architecture and goals * Maintain control over voice, data, and vendor decisions * Avoid unnecessary platform replacement * Modernize at your own pace Built for real-world environments * Salesforce partner since 2003 * Deep expertise in telephony and contact center architecture * Proven enterprise deployments with high availability and performance Use our Open CTI Migration Advisor (linked in listing) to get a tailored recommendation based on your current environment, timeline, and priorities.

Categories

Geographic Focus
Shows the regions where the provider operates or has done business
United States
Supported Languages
English

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