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Certwo CTI - Telephony Integration App

CERTWO CTI centralizes CRM communications within Salesforce.

Overview

CERTWO CTI seamlessly centralizes CRM communications, integrating voice, SMS, and WhatsApp within Salesforce.

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  • Telephony Integration: Handle incoming/outgoing calls from within Salesforce.

  • Click-to-Call Support: Enables users to make calls directly from their CRM interface with a single click.

  • Salesforce Omni-Channel Routing: Integrates call routing with Salesforce's Omni-Channel capabilities for streamlined customer support.

  • Power Dialer: Automates outbound calling for sales and marketing, improving efficiency and productivity.

  • Call Recording: Allows recording of calls for quality assurance, training, or legal compliance.

  • Phone Numbers Management: Manages provisioning, activation, and assignment of phone numbers within the system.

  • Call Metrics: Offers detailed analytics and metrics for calls to assess performance and outcomes.

Streamline customer communication with our powerful CTI solution, seamlessly integrating WhatsApp and telephony within Salesforce. Enhance agent productivity with click-to-dial, call routing, power dialer, and call supervision features. Improve customer experience and boost sales efficiency today!

Categories

Business Needs
Telephony
Chat & Web Conferencing
Industries
Horizontal Product
Personas
Service Agent / Supervisor
Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Person Accounts
Supports Salesforce orgs that use Person Accounts.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
Lightning App Builder
Ready to use in the Salesforce Lightning App Builder.
No Limits
Lightning Ready
Person Accounts
Managed Package
Lightning App Builder

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  • CERTWO
    by Certwo
    No Ratings
    We are a leading Salesforce consultancy company based in PT, dedicated to delivering quality over quantity. With our extensive expertise and unwavering commitment to excellence, we provide top-notch Salesforce solutions tailored to businesses's needs.