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Certwo CTI - Telephony Integration App
CERTWO CTI centralizes CRM communications within Salesforce.
€50 EUR/user/month
- Industries
- Horizontal Product
- Business Need
- TelephonyChat & Web Conferencing
- Requires
- None
- Compatible With
- Sales CloudService Cloud
CERTWO CTI seamlessly centralizes CRM communications, integrating voice, SMS, and WhatsApp within Salesforce.
Highlights
Telephony Integration: Handle incoming/outgoing calls from within Salesforce.
Click-to-Call Support: Enables users to make calls directly from their CRM interface with a single click.
Salesforce Omni-Channel Routing: Integrates call routing with Salesforce's Omni-Channel capabilities for streamlined customer support.
Power Dialer: Automates outbound calling for sales and marketing, improving efficiency and productivity.
Call Recording: Allows recording of calls for quality assurance, training, or legal compliance.
Phone Numbers Management: Manages provisioning, activation, and assignment of phone numbers within the system.
Call Metrics: Offers detailed analytics and metrics for calls to assess performance and outcomes.
Provider Details
Certwo
Coimbra
Founded
2022
Website
Hello! We are Certwo. We breathe Salesforce and deliver next-generation CRM solutions that help businesses grow, innovate, and stay ahead of the curve. When we wake up, our first thoughts are about our clients, how to unlock the full potential of Salesforce Core, Revenue Cloud, Vlocity (Industries), and MuleSoft… and of course, to have a coffee. From strategy to execution, we are your Salesforce partner, one you can (and should) trust. Let’s shape the future together.
Pricing Details
Monthly Plan
€50 EUR/user/month
Yearly Plan
€600 EUR/user/year