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Certwo CTI - Telephony Integration App

By Certwo

CERTWO CTI centralizes CRM communications within Salesforce.

No Ratings
€50   EUR/user/month
Industries
Horizontal Product
Business Need
Telephony
Chat & Web Conferencing
Requires
None
Compatible With
Sales Cloud
Service Cloud

CERTWO CTI seamlessly centralizes CRM communications, integrating voice, SMS, and WhatsApp within Salesforce.

Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
None
Compatible With
This solution is tested to work with and extends the value of these products, but doesn't require them.
Sales Cloud
Service Cloud
Salesforce Editions
Professional
Enterprise
Unlimited
Developer
Additional Requirements
Twillio Account

App Details

Version
Cer2CTI/ver 1.18.0 1.18.0
Listed On
04/12/2024
Latest Release
04/12/2024
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Person Accounts
Supports Salesforce orgs that use Person Accounts.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
Lightning App Builder
Ready to use in the Salesforce Lightning App Builder.
No Limits
Lightning Ready
Person Accounts
Managed Package
Lightning App Builder
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 4
Custom Tabs: 3
Custom Apps: 1
Lightning Components
Global: 5
App Builder: 0
Community Builder: 0
Languages
English

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
1.18.0
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
03/12/2024

Additional Details

Streamline customer communication with our powerful CTI solution, seamlessly integrating WhatsApp and telephony within Salesforce. Enhance agent productivity with click-to-dial, call routing, power dialer, and call supervision features. Improve customer experience and boost sales efficiency today!

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Certwo

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