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Salesforce Critical Incident Management Customizations Package

By Salesforce Labs

Adopt the customizations of Salesforce’s very own Critical Incident Center.

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Business Need
Agent Productivity
IT Management
Requires
Service Cloud

Leverage the best practices and customizations of Salesforce’s very own Critical Incident Center by replicating their specific page layouts, custom fields, and lightning components available in this package.

Highlights

Ensure global members work off a standard time zone with a preset lightning time zone component on incident page layout

Auto-calculate incident, problem, and change request duration with custom fields

Track the number of cases related to the incident with a custom attached case count field

View all open and closed incidents while on an incident page layout with the incident list view component

Provider Details

Salesforce Labs
San Francisco, CA, USA

Salesforce Labs is a program that lets salesforce.com engineers, professional services staff & other employees share AppExchange apps they've created with the customer community. Inspired by employees' work with customers of all sizes and industries, these apps range from simple utilities to entire vertical solutions. Salesforce Labs apps are free to use, but are not official salesforce.com products, and should be considered community projects - these apps are not officially tested or documented. For help on any Salesforce Labs app please consult the Salesforce message boards - salesforce.com support is not available for these applications. Questions? Please visit https://success.salesforce.com/answers.

Pricing Details

Free

You can fully use this solution without payment.

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