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Salesforce Critical Incident Management Customizations Package

Adopt the customizations of Salesforce’s very own Critical Incident Center.

Overview

Leverage the best practices and customizations of Salesforce’s very own Critical Incident Center by replicating their specific page layouts, custom fields, and lightning components available in this package.

1 of 1

  • Ensure global members work off a standard time zone with a preset lightning time zone component on incident page layout

  • Auto-calculate incident, problem, and change request duration with custom fields

  • Track the number of cases related to the incident with a custom attached case count field

  • View all open and closed incidents while on an incident page layout with the incident list view component

Follow in the footsteps of Salesforce's very own Critical Incident Center by adopting their incident management special sauce available as part of this package. Deliver customer trust and resolve incidents quickly by leveraging our Critical Incident Center customizations on incident page layouts, lightning web components, and custom fields. All of these customizations are available out-of-the-box as part of this package. Please enable Customer Service Incident Management in Setup before attempting to install this package.

Categories

Business Needs
Agent Productivity
IT Management
Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
Lightning App Builder
Ready to use in the Salesforce Lightning App Builder.
No Limits
Lightning Ready
Managed Package
Lightning App Builder

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