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Salesforce Critical Incident Management Customizations Package
Adopt the customizations of Salesforce’s very own Critical Incident Center.
Overview
Leverage the best practices and customizations of Salesforce’s very own Critical Incident Center by replicating their specific page layouts, custom fields, and lightning components available in this package.
Ensure global members work off a standard time zone with a preset lightning time zone component on incident page layout
Auto-calculate incident, problem, and change request duration with custom fields
Track the number of cases related to the incident with a custom attached case count field
View all open and closed incidents while on an incident page layout with the incident list view component
Follow in the footsteps of Salesforce's very own Critical Incident Center by adopting their incident management special sauce available as part of this package. Deliver customer trust and resolve incidents quickly by leveraging our Critical Incident Center customizations on incident page layouts, lightning web components, and custom fields. All of these customizations are available out-of-the-box as part of this package. Please enable Customer Service Incident Management in Setup before attempting to install this package.
Categories
- Business Needs
- Agent ProductivityIT Management
- FeaturesNo LimitsThis product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in HelpLightning ReadyOptimized for Salesforce orgs that use Lightning Ready.Managed PackageThis product is installed in your Salesforce org as a managed package and receives automatic upgrades.Lightning App BuilderReady to use in the Salesforce Lightning App Builder.
- No LimitsLightning ReadyManaged PackageLightning App Builder