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Salesforce Critical Incident Management Customizations Package
Adopt the customizations of Salesforce’s very own Critical Incident Center.
- Business Need
- Agent ProductivityIT Management
- Requires
- Service Cloud
Leverage the best practices and customizations of Salesforce’s very own Critical Incident Center by replicating their specific page layouts, custom fields, and lightning components available in this package.
Highlights
Ensure global members work off a standard time zone with a preset lightning time zone component on incident page layout
Auto-calculate incident, problem, and change request duration with custom fields
Track the number of cases related to the incident with a custom attached case count field
View all open and closed incidents while on an incident page layout with the incident list view component
Provider Details
Salesforce Labs
San Francisco, CA, USA
Founded
1999
Salesforce Labs is a program that lets salesforce.com engineers, professional services staff & other employees share AppExchange apps they've created with the customer community. Inspired by employees' work with customers of all sizes and industries, these apps range from simple utilities to entire vertical solutions. Salesforce Labs apps are free to use, but are not official salesforce.com products, and should be considered community projects - these apps are not officially tested or documented. For help on any Salesforce Labs app please consult the Salesforce message boards - salesforce.com support is not available for these applications. Questions? Please visit https://success.salesforce.com/answers.
Pricing Details
Free
You can fully use this solution without payment.