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Salesforce Critical Incident Management Customizations Package

By Salesforce Labs

Adopt the customizations of Salesforce’s very own Critical Incident Center.

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Business Need
Agent Productivity
IT Management
Requires
Service Cloud

Leverage the best practices and customizations of Salesforce’s very own Critical Incident Center by replicating their specific page layouts, custom fields, and lightning components available in this package.

Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
Service Cloud
Salesforce Editions
Professional
Enterprise
Unlimited
Developer

App Details

Version
Salesforce Critical Incident Management Customizations Package/Spring 2023 1.3.0
Listed On
02/02/2023
Latest Release
02/03/2023
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
Lightning App Builder
Ready to use in the Salesforce Lightning App Builder.
No Limits
Lightning Ready
Managed Package
Lightning App Builder
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 2
Custom Tabs: 1
Custom Apps: 0
Lightning Components
Global: 3
App Builder: 0
Community Builder: 0
Languages
English

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
1.3.0
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
11/09/2023

Additional Details

Follow in the footsteps of Salesforce's very own Critical Incident Center by adopting their incident management special sauce available as part of this package. Deliver customer trust and resolve incidents quickly by leveraging our Critical Incident Center customizations on incident page layouts, lightning web components, and custom fields. All of these customizations are available out-of-the-box as part of this package. Please enable Customer Service Incident Management in Setup before attempting to install this package.

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Salesforce Labs

San Francisco, CA, USA

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