AgentExchange

Help & Support

Elevate Your Agents with AgentExchange Solutions
Easily enhance Agentforce with pre-built AI solutions from AgentExchange. Browse, install, and deploy agents, actions, and apps directly into your environment. Tell Me More

Have Questions?

OutcomeLens

Outcomes you can stand behind

Overview

Turn assessments and experience surveys into a program story funders can trust. Honest analytics that show sample size and limits, participant progress over time, and funder-ready reports. Delivered through Experience Cloud or Salesforce Flow.

1 of 8

  • Reporting you can stand behind: Every rate shows the number of people behind it, thin samples are flagged, and measures that should not be averaged are never blended. Funders get evidence, not spin.

  • More than one kind of measure: Indexed instruments (PHQ-9, GAD-7), value metrics (income, meals, credit score), and experience metrics (NPS, CSAT, CES), each scored and reported the way its own math requires.

  • The story is in the movement: Every result compares against a participant's baseline and their last visit, showing the direction and confidence of the change, not just today's number.

  • Program story: Area-by-area progress, momentum over time, cohorts, and retention, in one connected view that reads program-wide. Participant progress over time: Individual trajectories with turning points and staff notes, so a person's story stays intact.

  • Funder-ready reports: Browser-print reports written to be read by someone who has never seen Salesforce, with the scale, the dates, and the limits printed on the page.

  • Segment Explorer: Slice outcomes by any combination of tags, such as site, cohort, or demographic, to see who is moving and who is not.

  • Outcome goals: Set goal-versus-actual targets per area and track attainment honestly against each goal's own period.

  • Participant self-service via Experience Cloud: People complete forms on any device with no Salesforce license, in your organization's branding.

  • Staff-administered forms via Flow: Embed the same forms in existing intake or case-management flows without custom development.

Organizations serving people need more than a submitted form. They need to know whether someone is better off than they were six months ago, and to show it clearly to a funder or a board. OutcomeLens brings that story into view inside Salesforce and reports it in a way you can stand behind. Assessments become scores, scores become progress, and progress becomes a report with the context still attached. It measures indexed instruments (PHQ-9, GAD-7), value metrics, and experience metrics (NPS, CSAT, CES), each scored its own honest way. The analytics show the sample size behind every rate, flag thin data, and never blend measures that should stay apart. When a funder asks how you know, the answer is already on the page. Forms run through Experience Cloud self-service or Salesforce Flow on one scoring engine. Reports read at both program and participant scale, templates deploy in hours, and the app is built to AppExchange security standards.

Categories

Business Needs
Admin & Developer Tools
Data Visualization
Industries
Healthcare & Life Sciences
Public Sector
Nonprofit
Personas
Administrator
Data Analyst
Executive
Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Person Accounts
Supports Salesforce orgs that use Person Accounts.
Salesforce Shield
Supports Salesforce orgs that use Shield.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
Lightning App Builder
Ready to use in the Salesforce Lightning App Builder.
No Limits
Lightning Ready
Person Accounts
Salesforce Shield
Managed Package
Lightning App Builder