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Maintastic – Visual Remote Assistance for Salesforce
Video call support with AR/AI & documentation for technical collaboration
- Industries
- Agriculture & MiningHealthcare & Life SciencesManufacturing
- Business Need
- Customer ServiceAgent ProductivityField Service
- Requires
- Service Cloud
- Compatible With
- Sales CloudService CloudExperience Cloud
Empower seamless visual remote assistance! Effortlessly integrate video call sessions, featuring Augmented Reality annotations and structured solution knowledge generation for genAI. Elevate your customer support experience and enhance productivity.
Highlights
AR-POWERED VISUAL ASSISTANCE Provide efficient support with AR annotations. Capture knowledge & create technical documentation on the fly. Maintain privacy with facial anonymization. Ensure int'l communication with the translation of chat messages.
EASY TO USE Experience the user-friendly app interface. Free your call participants from the need to install additional apps on their mobile devices. Simply invite them via email or SMS so that they can join video sessions via their mobile browser.
HIGHEST DATA SECURITY Video calls are encrypted end-to-end to protect them from unauthorized access by third parties. Maintastic is ISO 27001 certified and ensures a structured and functional information security management system (ISMS).
SEAMLESS INTEGRATION Seamlessly integrate Maintastic with our standard connector for Salesforce. Unlock powerful individual integrations with the Maintastic API to connect to any enterprise system.
WHITE LABELING Enhance your corporate reputation by offering the full suite of Maintastic features through a white-labeled service app designed for your brand. Stand out from competitors! Establish new revenue streams as a premier service solution provide
USE CASES Optimize your service processes across the entire lifecycle of complex machinery and other enterprise assets, including factory acceptance testing (FAT), commissioning, training, inspections, repair, troubleshooting, and field service support.
BENEFITS Cut machine downtime by up to 70%. Reduce repair times by up to 50%. Save up to 20% on field service costs. Decrease the number of on-site visits by up to 30%. Unlock new revenue opportunities by developing digital business models.
Provider Details

Maintastic GmbH, based in Aachen, was founded in 2016 under the name oculavis GmbH as a spin-off from RWTH Aachen University and Fraunhofer-Gesellschaft. Today, the company employs over 70 people and serves more than 150 established industrial companies worldwide, including leaders in the pharmaceutical, automotive, construction, and mechanical engineering sectors.
Pricing Details
You must pay for a product or service that is external to Salesforce for this solution to work.
Additional fees for Maintastic user licenses. White Labeling Options are available on request. This allows you to transform Maintastic into your solution with your corporate design to enhance your brand. Contact us to try it for free for 14 days.
Maintastic for Salesforce includes HD video quality, screenshots and video recordings to capture knowledge, AR annotations to guide technicians remotely, face anonymization, chat with translation, call scheduling, email and SMS invitation.
Entry Plan
€35 EUR/user/month
Free trial available for 14 days