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Maintastic – Visual Remote Assistance for Salesforce

By Maintastic GmbH

Video call support with AR/AI & documentation for technical collaboration

No Ratings
Paid Add-On Required  

Payment required for external services or products

Industries
Agriculture & Mining
Healthcare & Life Sciences
Manufacturing
Business Need
Customer Service
Agent Productivity
Field Service
Requires
Service Cloud
Compatible With
Sales Cloud
Service Cloud
Experience Cloud

Empower seamless visual remote assistance! Effortlessly integrate video call sessions, featuring Augmented Reality annotations and structured solution knowledge generation for genAI. Elevate your customer support experience and enhance productivity.

Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
Service Cloud
Compatible With
This solution is tested to work with and extends the value of these products, but doesn't require them.
Sales Cloud
Service Cloud
Experience Cloud
Salesforce Editions
Professional
Enterprise
Unlimited
Developer
Essentials

App Details

Version
oculavis SHARE Salesforce Integration/1.0 1.6.0
Listed On
10/25/2024
Latest Release
10/25/2024
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
Lightning App Builder
Ready to use in the Salesforce Lightning App Builder.
No Limits
Lightning Ready
Managed Package
Lightning App Builder
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 1
Custom Tabs: 0
Custom Apps: 0
Lightning Components
Global: 9
App Builder: 0
Community Builder: 0
Languages
English

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
1.5.0
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
05/17/2024

Additional Details

REAL-TIME COMMUNICATION The AR-powered visual remote assistance software connects experts and technicians via any mobile device of your choice to solve technical issues on machinery, equipment, and other enterprise assets remotely. MASTERING CHALLENGES IN SERVICE Whether commissioning or troubleshooting, customer service teams use Maintastic in all phases of the machine life cycle. End-to-end documentation and visual support ensure optimal deployment and support for technical field service teams to increase First-Time-Fix-Rates (FTFR). KEY FEATURES HD multi-user video call, mobile browser call for guests, Augmented Reality (AR) annotations, technical documentation, service reports, chat with an integrated translator, white label options, user & asset management, service access point with QR codes, mobile screen sharing, background blurring & face pixelation, SMS and e-mail invitation. GO BEYOND Enterprises can elevate the management of their installed base of machinery. This includes powerful service apps with customer portals, digital work instructions, and AI ticketing systems.

Need help?

Maintastic GmbH

Aachen, Nordrhein-Westfalen, Germany

Our team is always at your disposal! Choose between the following options. Contact sales: https://maintastic.com/en/contact/ Get a demo: https://maintastic.com/en/get-a-demo/ Support and help: https://maintastic.com/en/maintastic-helpdesk/

Support Phone+49 241 894388-0
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