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Maintastic – Visual Remote Assistance for Salesforce

Video call support with AR/AI & documentation for technical collaboration

Overview

Empower seamless visual remote assistance! Effortlessly integrate video call sessions, featuring Augmented Reality annotations and structured solution knowledge generation for genAI. Elevate your customer support experience and enhance productivity.

See How Maintastic – Visual Remote Assistance for Salesforce Works

AR-POWERED VISUAL ASSISTANCE Provide efficient support with AR annotations. Capture knowledge & create technical documentation on the fly. Maintain privacy with facial anonymization. Ensure int'l communication with the translation of chat messages.
EASY TO USE Experience the user-friendly app interface. Free your call participants from the need to install additional apps on their mobile devices. Simply invite them via email or SMS so that they can join video sessions via their mobile browser.
HIGHEST DATA SECURITY Video calls are encrypted end-to-end to protect them from unauthorized access by third parties. Maintastic is ISO 27001 certified and ensures a structured and functional information security management system (ISMS).
SEAMLESS INTEGRATION Seamlessly integrate Maintastic with our standard connector for Salesforce. Unlock powerful individual integrations with the Maintastic API to connect to any enterprise system.
WHITE LABELING Enhance your corporate reputation by offering the full suite of Maintastic features through a white-labeled service app designed for your brand. Stand out from competitors! Establish new revenue streams as a premier service solution provide
USE CASES Optimize your service processes across the entire lifecycle of complex machinery and other enterprise assets, including factory acceptance testing (FAT), commissioning, training, inspections, repair, troubleshooting, and field service support.
BENEFITS Cut machine downtime by up to 70%. Reduce repair times by up to 50%. Save up to 20% on field service costs. Decrease the number of on-site visits by up to 30%. Unlock new revenue opportunities by developing digital business models.

REAL-TIME COMMUNICATION The AR-powered visual remote assistance software connects experts and technicians via any mobile device of your choice to solve technical issues on machinery, equipment, and other enterprise assets remotely. MASTERING CHALLENGES IN SERVICE Whether commissioning or troubleshooting, customer service teams use Maintastic in all phases of the machine life cycle. End-to-end documentation and visual support ensure optimal deployment and support for technical field service teams to increase First-Time-Fix-Rates (FTFR). KEY FEATURES HD multi-user video call, mobile browser call for guests, Augmented Reality (AR) annotations, technical documentation, service reports, chat with an integrated translator, white label options, user & asset management, service access point with QR codes, mobile screen sharing, background blurring & face pixelation, SMS and e-mail invitation. GO BEYOND Enterprises can elevate the management of their installed base of machinery. This includes powerful service apps with customer portals, digital work instructions, and AI ticketing systems.