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Sprout Social: Agent assistant for Service Cloud, Social Customer Care

By Sprout Social

Unlock a holistic customer view with Sprout Social for Agentforce

No Ratings
Free  

Never requires payment

Industries
Consumer Goods
Retail
Travel, Transportation, & Hospitality
Business Need
Customer Service
Agent Productivity
Social Channels
Requires
Agentforce
Service Cloud
AppExchange Partner Products
Compatible With
Service Cloud

Customer care teams can move faster through their workflows with Agentforce’s accelerated, cross-channel insights. Sprout’s social data integrates into Service Cloud so Agentforce can populate a complete view of a customer’s engagement with your brand.

Highlights

Accelerate case resolution time with quick, multi-channel customer insights

Personalize your customer responses through consolidated case summaries

Enhance your customers’ brand experience and offer more personalized solutions with thorough cross-channel insights.

Provider Details

Sprout Social
Chicago,IL

Sprout Social and Salesforce enable you to marry your social data with the rest of your customer data — giving your teams the power to deliver exceptional customer experiences at every touchpoint. Sprout is an intuitive social media management platform built on a robust social data engine, embedded with AI. Sprout takes billions of social conversations from across the major social networks and brings them together in seconds — surfacing rich insights, building comprehensive dashboards, powering intelligent automations — and leveraging real-time APIs and integrations to make the most of your social data across the business. This machine is what supercharges your customer 360. It’s what enables your teams to deliver rich, personalized customer experiences. With Sprout, social data can be leveraged across Salesforce’s suite of products to maximize its reach and best inform the customer experience and strategic business decisions. Sprout works with world-class customers who have chosen to strive for a more perfect customer experience by bringing together their social data with their customer data using Sprout & Salesforce.

Pricing Details

Free

You can fully use this solution without payment.

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