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Sprout Social: Agent assistant for Service Cloud, Social Customer Care
Unlock a holistic customer view with Sprout Social for Agentforce
- Industries
- Consumer GoodsRetailTravel, Transportation, & Hospitality
- Business Need
- Customer ServiceAgent ProductivitySocial Channels
- Requires
- AgentforceService Cloud
- AppExchange Partner Products
- Compatible With
- Service Cloud
Customer care teams can move faster through their workflows with Agentforce’s accelerated, cross-channel insights. Sprout’s social data integrates into Service Cloud so Agentforce can populate a complete view of a customer’s engagement with your brand.
Compatibility
- RequiresThis solution requires these products in order to work. Before you implement the solution, check that you have these products.
- AgentforceService Cloud
- AppExchange Partner ProductsTo use this solution, you need this AppExchange partner product.
- Compatible WithThis solution is tested to work with and extends the value of these products, but doesn't require them.
- Service Cloud
- Salesforce Editions
- EnterpriseUnlimitedDeveloper
App Details
- Version
- Sprout Social Agentforce/ver 0.1 0.1.0
- Listed On
- 02/24/2025
- Latest Release
- 02/24/2025
- Supported FeaturesNo LimitsThis product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in HelpAgentforceAgentforce solutions are customizable, conversational, AI assistants. They boost Salesforce user productivity in a safe way by facilitating everyday business interactions across a wide range of workflows and tasks. Learn MoreManaged PackageThis product is installed in your Salesforce org as a managed package and receives automatic upgrades.
- No LimitsAgentforceManaged Package
- Package ContentsIf this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
- Custom Objects: 1Custom Tabs: 0Custom Apps: 0
- Lightning Components
- Global: 0App Builder: 0Community Builder: 0
- Languages
- English
Security
Additional Details
Customer care teams and agents are often inundated with high volumes of inquiries with limited time and resources to offer solutions. Sprout Social and Agentforce unite to quickly unlock a holistic view of your customers so you can win and keep customers through exceptional customer care. Care teams see a more complete picture of a customer and uncover better solutions by prompting their Agentforce AI assistant for multi-channel insights. Agentforce can also summarize a case for an agent, saving them time scanning through complex back-and-forths and accelerating resolution times. With Sprout Social and Agentforce fueling a holistic customer view, your team will be empowered to win and keep customers with exceptional customer care. Agents will gain a deeper understanding of a customer’s engagement history from Agentforce insights that span across multiple different channels, including social media, email, phone and more. They can also personalize their responses to customers because Agentforce consolidates all details from past engagements and cases created on social channels.
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Sprout Social
Chicago,IL