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b+s Connects: Elements | Digital Channel & AI Integration for Salesforce

Digital Channel and AI integration for Salesforce

Overview

b+s Connects: Elements lets you integrate Webex Connect digital channels with Salesforce Omni, giving you a flexible digital front door within a unified agent desktop.

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  • Route Webex Connect digital channels (chat, SMS, WhatsApp, etc.) into Salesforce Omni.

  • One unified experience across Salesforce and non-Salesforce agents.

  • No retraining required. Keep Salesforce as the agent desktop.

  • Supports UCCE, Webex Contact Center, and hybrid environments.

  • BYOC flexibility: bring Salesforce or Cisco as your digital front door.

  • Future-ready with Webex AI Agent and Salesforce Einstein and Agentforce integration.

  • Fast setup with minimal professional services.

  • Ideal for regulated industries needing compliance-grade orchestration.

  • Maintain centralized control over digital and AI systems.

b+s Connects: Elements gives enterprises the freedom to bring their own digital and AI front doors into Salesforce, using the Salesforce Bring Your Own Channel (BYOC) for Messaging. It allows Webex Connect-powered digital channels such as chat, SMS, and WhatsApp to route seamlessly into the Salesforce Omni-Channel interface, maintaining the agent experience your teams rely on. Elements makes it easy to unify digital messaging across Salesforce and non-Salesforce environments. It enables organizations to standardize on Webex Connect for orchestration while preserving a consistent agent desktop. With minimal setup and no rip-and-replace required, Elements is ideal for hybrid contact centers or those replacing legacy chat tools. Coming soon, b+s Connects: Elements will also support Webex AI Agent integration with Salesforce Agentforce. This will allow customer conversations to start with AI and transfer to human agents with full context, transcription, and Einstein-powered insights.

Categories

Business Needs
Customer Service
Agent Productivity
Integration
Industries
Horizontal Product
Personas
Administrator
Business Operations Manager
Service Agent / Supervisor
Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Managed Package

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