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b+s Connects: Elements | Digital Channel & AI Integration for Salesforce

By Bucher + Suter

Digital Channel and AI integration for Salesforce

No Ratings
$15   USD/user/month

Discounts available for nonprofits

Industries
Horizontal Product
Business Need
Customer Service
Agent Productivity
Integration
Requires
None
Compatible With
Service Cloud
Health Cloud
Government Cloud

b+s Connects: Elements lets you integrate Webex Connect digital channels with Salesforce Omni, giving you a flexible digital front door within a unified agent desktop.

Highlights

Route Webex Connect digital channels (chat, SMS, WhatsApp, etc.) into Salesforce Omni.

One unified experience across Salesforce and non-Salesforce agents.

No retraining required. Keep Salesforce as the agent desktop.

Supports UCCE, Webex Contact Center, and hybrid environments.

BYOC flexibility: bring Salesforce or Cisco as your digital front door.

Future-ready with Webex AI Agent and Salesforce Einstein and Agentforce integration.

Fast setup with minimal professional services.

Ideal for regulated industries needing compliance-grade orchestration.

Maintain centralized control over digital and AI systems.

Provider Details

Bucher + Suter
Worblaufen, Switzerland | Denver, CO, USA
Social Impact
Pledge 1%
This company pledges 1% of their product, profit, equity, or time to support the community. Learn more about Pledge 1%
Pledge 1%
Founded
1981
Website
Email
Phone
800-917-9060

Contact centers are under pressure to improve service quality while reducing cost to serve. Disconnected systems, fragmented data, and manual workflows make that difficult. Bucher + Suter helps you make your contact center and Salesforce work as one system. As a contact center transformation partner, we connect Cisco platforms, including UCCX, UCCE, and Webex Contact Center, with Salesforce and the wider service ecosystem, aligning routing, agent experience, data, and workflows so performance improves across every interaction. Our solutions go beyond CTI to create a unified, omnichannel service environment with better agent context, less manual work, and seamless customer journeys. As an Agentforce Contact Center consulting partner, we help design and operationalize AI-driven service models within Salesforce. We stay accountable beyond go-live, continuously improving how your systems perform so your contact center runs more efficiently and delivers measurable value over time.

Pricing Details

You must pay to use this solution. Discounts are available for nonprofits.

Actual add-on pricing and discounts are dependent on deployment model and license volume. Please contact Bucher + Suter for a price, quotation, and demonstration.

Add-on for b+s Connects

$15 USD/user/month

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