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b+s Connects: Elements | Digital Channel & AI Integration for Salesforce
Digital Channel and AI integration for Salesforce
- Industries
- Horizontal Product
- Business Need
- Customer ServiceAgent ProductivityIntegration
- Requires
- None
- Compatible With
- Service CloudHealth CloudGovernment Cloud
b+s Connects: Elements lets you integrate Webex Connect digital channels with Salesforce Omni, giving you a flexible digital front door within a unified agent desktop.
Compatibility
- RequiresThis solution requires these products in order to work. Before you implement the solution, check that you have these products.
- None
- Compatible WithThis solution is tested to work with and extends the value of these products, but doesn't require them.
- Service CloudHealth CloudGovernment Cloud
- Salesforce Editions
- EnterpriseUnlimitedDeveloper
App Details
- Version
- b+s Partner Messaging for Webex Connect/ver 1.2 1.2.0
- Listed On
- 01/29/2026
- Latest Release
- 01/29/2026
- Supported FeaturesNo LimitsThis product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in HelpLightning ReadyOptimized for Salesforce orgs that use Lightning Ready.Managed PackageThis product is installed in your Salesforce org as a managed package and receives automatic upgrades.
- No LimitsLightning ReadyManaged Package
- Package ContentsIf this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
- Custom Objects: 4Custom Tabs: 1Custom Apps: 0
- Lightning Components
- Global: 0App Builder: 0Community Builder: 0
- Languages
- English
Security
Additional Details
b+s Connects: Elements gives enterprises the freedom to bring their own digital and AI front doors into Salesforce, using the Salesforce Bring Your Own Channel (BYOC) for Messaging. It allows Webex Connect-powered digital channels such as chat, SMS, and WhatsApp to route seamlessly into the Salesforce Omni-Channel interface, maintaining the agent experience your teams rely on. Elements makes it easy to unify digital messaging across Salesforce and non-Salesforce environments. It enables organizations to standardize on Webex Connect for orchestration while preserving a consistent agent desktop. With minimal setup and no rip-and-replace required, Elements is ideal for hybrid contact centers or those replacing legacy chat tools. Coming soon, b+s Connects: Elements will also support Webex AI Agent integration with Salesforce Agentforce. This will allow customer conversations to start with AI and transfer to human agents with full context, transcription, and Einstein-powered insights.
Need help?
Bucher + Suter
Worblaufen, Switzerland | Denver, CO, USA
For setup, troubleshooting, and integration support with b+s Connects: Elements, contact our technical support via the b+s Hub, or refer to our online documentation. We're here to help ensure your Salesforce and Webex systems work better together.