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Contact Center Implementation Consulting
Extend your reach, elevate your Service
- Certified PeoplePeople employed by the consultant who hold Salesforce certifications that align to competencies
- 3
- CertificationsThe number of certifications held by people at this organization that align to competencies
- 8
We deliver technology consulting that brings Salesforce to life across your customer experience. We design and implement integrated CRM and CCaaS solutions that elevate service operations and help organizations build lasting customer relationships.
Description
Latitude CX is a Salesforce partner specializing in Contact Center and CCaaS transformation. We deliver Consulting and Implementation Services for Agentforce Contact Center and Agentforce Voice, as well as integrating Salesforce with Bring Your Own CCaaS (BYOCCaaS) providers — including Genesys, NICE, and others. Expand your reach with Digital Channels, AI, and Data woven directly into the agent's flow of work, delivering outstanding customer experience on every channel your customers use.
Highlights
You if your business is looking for an partner specialized in the Contact Center and CCaaS space, Latitude CX is for you.
More than 10 years delivering Genesys projects from small to large Contact Center deployments
Presence in North and South America
Provider Details
When your CRM and contact center don't speak the same language, customers feel it. Latitude does. As a Salesforce Consulting Partner purpose-built for contact center transformations, we unify CRM and Contact Center platforms connecting data, agents, and AI into one seamless customer experience.
Geographic Focus
United States • Brazil
Languages
English • Portuguese