AgentExchange

Help & Support

Elevate Your Agents with AgentExchange Solutions
Easily enhance Agentforce with pre-built AI solutions from AgentExchange. Browse, install, and deploy agents, actions, and apps directly into your environment. Tell Me More

Have Questions?

Video chat and screen sharing for Salesforce | Apizee

Remote assistance video chat to increase customer satisfaction

Overview

Apizee for Salesforce helps you solve complex customer issues faster with video calls and screen sharing. See what your customer sees in real time to improve troubleshooting, boost efficiency, and enhance customer satisfaction—all within Salesforce.

1 of 4

See How Video chat and screen sharing for Salesforce | Apizee Works

  • Solve Issues Faster Apizee for Salesforce enables real-time video calls and screen sharing, letting agents see what customers see. Diagnose and resolve issues quickly, cut resolution time, and avoid costly truck rolls—boosting service efficiency.

  • Advanced Support Tools Enhance remote assistance with screenshots, annotations, and image scanning. Capture and highlight key details in real time to improve troubleshooting, ensure clarity, and speed up issue resolution—all within Salesforce.

  • Improve Customer Satisfaction Deliver a more personalized and human support experience. Visual interactions help build trust, show greater empathy, and increase first-call resolution rates—leading to happier customers.

  • No App Download Required Customers can join video calls instantly via a simple browser link—no downloads or installations needed. Provide effortless remote support without technical barriers.

  • Improve Customer Support Metrics 97% customer satisfaction for video-assisted support calls +15% increase in first-call resolution -40% reduction in service visits, replaced by remote assistance

  • Use cases - Customer Service Escalations - Technical Support - Product Troubleshooting & Maintenance - Field Service Support - Remote Sales

  • Key Features - Invitation & Scheduling - High-Definition Video & Communication - Screen Sharing & Co-Browsing - Automated Reporting - Brand Customization & White-Labeling - Browser-Based, No Installation Required

  • Supported Salesforce objects: - Contact - Case - Lead - Opportunity - Voicecall

Apizee provides visual engagement solutions designed to help businesses solve complex customer issues faster through personalized remote support. Our clients include leading companies such as Fnac Darty, Kiloutou, Groupe Atlantic, Enedis, and Safran. Our mission is to redefine customer interactions by enabling more human, authentic, and efficient experiences. Founded in 2013, Apizee is committed to delivering top-tier security, ensuring that our clients' data remains protected and stored in secure, European-based infrastructure.

Categories

Business Needs
Customer Service
Sales Productivity
Conversational Commerce
Industries
Consumer Goods
Engineering, Construction, & Real Estate
Manufacturing
Personas
Business User
Sales Representative / Manager
Service Agent / Supervisor
Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Person Accounts
Supports Salesforce orgs that use Person Accounts.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
Lightning App Builder
Ready to use in the Salesforce Lightning App Builder.
No Limits
Lightning Ready
Person Accounts
Managed Package
Lightning App Builder

More from Apizee

  • Visual Engagement for Agentforce
    by Apizee
    No Ratings
    Empower your Agentforce workflows with instant video escalation — accelerate decisions, boost conversions, and resolve issues faster.
    Lead & Opportunity ManagementCase Management