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Video chat and screen sharing for Salesforce | Apizee

By Apizee

Remote assistance video chat to increase customer satisfaction

No Ratings
Paid Add-On Required  

Payment required for external services or products

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Industries
Consumer Goods
Engineering, Construction, & Real Estate
Manufacturing
Business Need
Customer Service
Sales Productivity
Conversational Commerce
Requires
Sales Cloud
Service Cloud
Compatible With
Sales Cloud
Service Cloud

Apizee for Salesforce helps you solve complex customer issues faster with video calls and screen sharing. See what your customer sees in real time to improve troubleshooting, boost efficiency, and enhance customer satisfaction—all within Salesforce.

Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
Sales Cloud
Service Cloud
Compatible With
This solution is tested to work with and extends the value of these products, but doesn't require them.
Sales Cloud
Service Cloud
Salesforce Editions
Professional
Enterprise
Unlimited
Developer
Essentials
Additional Requirements
The Apizee solution works on all smartphones, tablets and personal computers without the need to install any applications.

App Details

Version
Apizee/Summer 26 Release 1.7.0
Listed On
02/14/2025
Latest Release
07/03/2026
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Person Accounts
Supports Salesforce orgs that use Person Accounts.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
Lightning App Builder
Ready to use in the Salesforce Lightning App Builder.
No Limits
Lightning Ready
Person Accounts
Managed Package
Lightning App Builder
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 1
Custom Tabs: 1
Custom Apps: 1
Lightning Components
Global: 3
App Builder: 0
Community Builder: 0
Languages
English
French

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
1.2.0
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
11/11/2024

Additional Details

Apizee provides visual engagement solutions designed to help businesses solve complex customer issues faster through personalized remote support. Our clients include leading companies such as Fnac Darty, Kiloutou, Groupe Atlantic, Enedis, and Safran. Our mission is to redefine customer interactions by enabling more human, authentic, and efficient experiences. Founded in 2013, Apizee is committed to delivering top-tier security, ensuring that our clients' data remains protected and stored in secure, European-based infrastructure.

Need help?

Apizee

France

Support Hours: 8 AM – 5 PM CEST Support Days: Monday – Friday (excl. French public holidays) Response Time: Within 4 hours Resolution Time: - Critical: 4 hrs - Major: 6 hrs - Minor: 1 day

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