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Gainsight Customer Communities

Turn your community into a growth engine

Overview

Community engagement often lives outside the CRM, leaving CS and sales blind to how customers engage beyond the product. Gainsight CC closes that gap by syncing community activity directly into Salesforce for one complete customer view.

See How Gainsight Customer Communities Works

360° view: See every customer's community activity, combined with Salesforce CRM data like Contacts and Accounts.
Monitor Churn Risk: Monitor engagement across your customer base, at the company or individual level, and spot accounts that have gone quiet before they churn.
Product Prioritization: Tie product ideas back to account ARR, so your product team can prioritize requests by their real dollar value.

Gainsight CC syncs your community data directly into Salesforce, giving CS, product, and sales teams a complete view of how customers engage beyond the CRM. Once connected, community member and activity data flows into Salesforce alongside your existing Contacts and Accounts, so nothing lives in a separate system. This package contains the Connected App required to enable the integration. Install it alongside your Gainsight Customer Communities subscription to start syncing data.

Gainsight, Inc's Achievements

ISV

Headless 360

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