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Gainsight Customer Communities

Turn your community into a growth engine

Partner of the Year

Overview

Community engagement often lives outside the CRM, leaving CS and sales blind to how customers engage beyond the product. Gainsight CC closes that gap by syncing community activity directly into Salesforce for one complete customer view.

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See How Gainsight Customer Communities Works

  • 360° view: See every customer's community activity, combined with Salesforce CRM data like Contacts and Accounts.

  • Monitor Churn Risk: Monitor engagement across your customer base, at the company or individual level, and spot accounts that have gone quiet before they churn.

  • Product Prioritization: Tie product ideas back to account ARR, so your product team can prioritize requests by their real dollar value.

Gainsight CC syncs your community data directly into Salesforce, giving CS, product, and sales teams a complete view of how customers engage beyond the CRM. Once connected, community member and activity data flows into Salesforce alongside your existing Contacts and Accounts, so nothing lives in a separate system. This package contains the Connected App required to enable the integration. Install it alongside your Gainsight Customer Communities subscription to start syncing data.

Gainsight, Inc's Achievements

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Categories

Industries
High Tech
Personas
Administrator
Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Managed Package

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