SFS-X | Field Service Solutions for Dispatcher Efficiency and Technician Safety

Enable features that meet your specific needs. The features are fully customizable - select the features you want. Don’t pay for what you don’t need.

Feature: Working Alone Timer and Alert System • Empower technicians working in high-risk scenarios with a timer and alert system • Real-time alerts sent to dispatchers ensure timely support and intervention • Prioritize technician safety and well-being

Feature: Mobile Layout • Customize a mobile layout view specifically designed for your field technicians • Improve productivity by making details easier to navigate • Eliminate unnecessary scrolling and enhance the overall technician experience

Feature: Dynamic Status Transitions • Update service appointment status on Field Service mobile app without a flow • Reduce errors by only showing permitted status transitions to technicians

Feature: Mass Recurring Non-Availabilities • Create or delete recurring absences for multiple resources in bulk • Define selection criteria to retrieve and manage hundreds of records • Streamlines mass scheduling with a single, intuitive interface

Feature: Timesheet Management App • Enables technicians to log, view, and edit time directly from mobile • Automatically generates entries from completed work • Simplifies time review and approval with clear weekly views

Feature: Time Rules Engine • Automates time classification — no manual tracking required • Define flexible rules aligned with your company’s pay policies • Supports custom categories for complete configurability

Feature: Panic Alert • One-tap alert sent from the field • immediate dispatcher response and visibility • See when the alert is received and actioned • Alerts are tracked for follow-up and safety reviews.